Claims Service Specialist-Chicago – Western Suburbs, IL

The role of Commercial Lines Claims Manager is a special position that will oversee all the management of cases for this independent agency in Chicago.  It’s an opportunity for an experienced property and casualty claims professional to redesign the functionality of the agency’s claims department and show how true advocacy, consultation and client service can flow from this person directly to the insured and also impact the work with the account management and sales teams. This is part of the agency’s ongoing commitment to client service and value added resources for its business and personal lines insureds.

Claims Service Specialist Responsibilities:

• Work with internal and external parties as well as directly with the clients during the claims process. Create files for new incoming claims, gather and manage requests for information and work with insurance company adjusters to settle open claims.
• Develop a claims review process with the account management and sales teams to communicate with clients throughout the year on claims handling.  Visit with clients in a consultative way about appropriate procedures and review loss run activity.
• Maintain a professional relationship with underwriters, adjusters and risk management professionals to settle claims but also provide advocacy and handle negotiations as needed.  Issue drafts and other correspondence with clients related to coverage findings and settlements.

Claims Service Specialist Requirements:

• Bachelor’s degree is required.
• At least 5-8 years of property and casualty claims adjusting experience; supervisory or management experience is preferred but not required.
• As the agency’s claims leader you will be exposed to many different types of claims.  Therefore, you must be able to handle property, casualty and workers compensation claims.
• Ability to see the claims process beyond the transaction; can manage expectations and create an action plan alongside the agency’s producers and the insured.

Please contact Scott Thompson for immediate confidential consideration and additional details. 

Email: sthompson@insurance-csg.com

Phone: 515-216-5455

See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.

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