Wednesday, February 19, 2014

Agency Claims Account Manager-Memphis, TN

This claims position is with an independent agency in Memphis that wants a person with strong client management skills with familiarity interpreting and reporting claims to be dedicated to its claims practice.  This is an inside role within the service team where you will work beside account managers and producers to help facilitate the process when an insured reports a property, casualty or workers compensation claim.

  
Agency Claims Account Manager Responsibilities:

  • Accept calls from insureds that are reporting new claims.  Take information, prepare reports to submit to the insurance companies and enter data into the agency's computer system.  Build a file that includes pertinent reporting information and share it with the sales team as well as start the process with insurance company adjusters.
  • Pull the client's file during the claims process to review policies and check for areas of concern related to coverage gaps and/or exclusions.
  • Work with the agency's sales and service team on claims tracking and loss history analysis.  Run loss reports in preparation for renewals where open or outstanding claims items can be resolved to improve the client's pricing and coverage options.



Agency Claims Account Manager Responsibilities:
  • Bachelor's degree is preferred.
  • At least 2-3 years of commercial lines insurance career experience with exposure to claims handling and/or reporting.  This can be through work as a customer service representative or account manager for an insurance agency or through a more traditional claims adjusting background. 
  • Must offer a broad property and casualty coverage background with workers compensation policies being an area you are particularly comfortable in.  This includes an understanding of how to report and assess workers compensation injuries along with ways to read and factor experience modification factors.
  • Strong proficiency with Microsoft Excel.


Please contact Scott Thompson for immediate confidential consideration and additional details. 



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