Director of Commercial Lines Operations-IA

The Director of Commercial Lines Operations will have significant influence in the development of this firm's risk management infrastructure.  Specifically, this is a leadership role that will help the agency achieve its long term growth goals by advancing the mission and objectives of the property and casualty team.  You'll be active in marketing and client service management as well as streamlining the way sales and service personnel work together.  This is a tremendous leadership opportunity for an experienced commercial lines insurance executive who has dealt with retail agency transformation initiatives before. 

Director of Commercial Lines Operations Responsibilities:

Management:
Focus on the development of personnel (mostly client service, marketing and administrative support). Create a culture of growth as it relates to development and performance.  Handle recruiting and training initiatives; address continuing education, perpetuation and infrastructure needs. Participate in achieving best practices goals. Make necessary improvements and adjustments in support offerings the sales team needs to obtain and retain new clients.

Operations: 
Create and execute organizational strategies addressing structural changes to policies and procedures, staff development and training, workflow and team capacity, effectiveness of technology/management systems and quality control. Monitor employee revenue metrics; benchmark industry trends regarding customer service quality; conducts audits.

Leadership:
Play an important role in company marketing handling key insurance company relationships (setting up programs, negotiating contracts, development new proprietary products).  Get involved in external vendor management including use of third-party administrators for claims and resource allocation.  Help set departmental objectives; manage budgets. 


Director of Commercial Lines Operations Requirements:

• Bachelor's degree is preferred; advanced education or professional insurance accreditation is highly desired.  State insurance license.
• At least 7-10 years of property and casualty leadership experience; most importantly is a track record of successful innovation dealing with structural changes to staff, systems, technology and training. 
• Agency experience is strongly preferred; highly qualified candidates have division, regional or practice level qualifications from a commercial brokerage.   At this level you've been involved in more than just administrative duties and have been actively involved in the sales, marketing and client consulting process. 

Please contact Scott Thompson for immediate confidential consideration and additional details. 

Email: sthompson@insurance-csg.com

Phone: 515-216-5455

See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.

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