My client is a leading global provider of
insurance, annuities and employee benefit programs. They currently offer an
opportunity to join their organization in a key executive role. This position
has overall responsibility for claimant operations and associated service for
all of claims within the Disability Claim Centers. The position is accountable
for the development and execution of claim strategy, financial metrics, and
budget development, expense management, service metrics, headcount, and relationships
with all partners. This newly created position will have overall
responsibility for all of Disability Claims (both Group – STD, LTD, TAM – and
IDI). This position could be located in either Chicago, IL; New York, NY
or Bridgewater, NJ.
Vice President Disability Claims Operations
Responsibilities
Accountable for the overall operational
effectiveness of the Disability claims operations with responsibility for
approx. 1403 FTE’s, and provides direction Claim Transformation and Operational
Efficiency.
Responsible for creating the strategy and
providing direction to all aspects of Disability Claims.
Lead organization to high customer
satisfaction/NPS results while motivating team to create partnerships.
Accountable for achieving operational
metrics as it relates to claim performance and operating effectiveness.
Executes on the operational strategies of
the organization to achieve appropriate claim management accuracy and operating
results from a quality and productivity perspective.
Responsible for the development and
execution of an operational budget.
Partner with and/or Implement Quality
Improvement processes into the claim organization for all aspects of the claim
process.
Vice President Disability Claims Operations
Requirements
Must have demonstrated leadership skills
that reflect experiences as a significant change agent and innovator that drive
to meaningful change in the operations of the organization, in the areas of
operational effectiveness and productivity.
Possess significant disability management
experience, including knowledge of other Employee Benefit programs (e.g.,
Worker’s Compensation, Life Insurance) and relative Federal and State Laws.
Significant experience with claim processes
and technology to effectively support the various claim management processes
and provide the foundation for service and innovative change.
Exceptional presentation skills required.
Proven ability to manage multiple
priorities and possess strong project management skills.
Possess excellent analytical, decision
making and problem solving skills.
Please contact Scott Thompson for immediate confidential consideration and additional details.
Phone: 515-216-5455
See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.
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