Monday, May 14, 2012

Lying on Your Resume – Perfect Example courtesy of Yahoo


Good Morning!  I hope that all of you are having a great start to the week!  I was watching the news this morning and caught the story about Scott Thompson, CEO of Yahoo former CEO of Yahoo, was fired for lying about his credentials.  For those of you that follow my blog this is something that I’m pretty passionate about it and have written about it extensively.  You can find some of my other thoughts on the issue below:





To clarify, I’m not passionate about this because it is so wrong – the act of lying is wrong but its not an issue that gets me on the pulpit.  Instead, I’m passionate about it because in most cases it really gains you nothing.  Let’s look at the case of Pinocchio (I’d prefer to call him Pinocchio from now on to differentiate him from other more ethical Scott Thompsons like yours truly) from Yahoo.  Pinocchio lied on his resume by stating that he had an additional computer science degree from his college.  Really..  Really?  This is what he thought would put him ahead?  Steve Jobs didn’t even go to college!

Making your nose grow will have severe negative repercussions.  Listen to your  cricket...


I’d love to go into the psychology behind why people lie on resumes and since I’m not a PHD (nor would I put it on my resume) I’ll just tell you what I imagine people are thinking.  I assume that these people are desperate to move forward to in their career – it could be for a variety of reasons including drive, hatred for their current job, personal goals, ego, etc.  This desperation leads them to take chances like padding their resume to make them more attractive.  This does you no good and heres why:

Resumes Don’t Get you the Job!!!!!!!!!

In my eight odd years working in this industry, I’ve never seen anyone hired based solely on their resume.  In fact, I’ve helped many people get a job without a resume.  So, what’s the purpose of a resume?  It is a one sheet advertisement intended to make people want to talk to you. It’s sole goal is to get you an interview so you can wow the company with your awesomeness!

Furthermore I contend that any little white lie that adds a little sparkle to your resume doesn’t matter.  Did Yahoo care that Pinocchio had a double degree? – No – they were probably more interested in the fact that he had been the CEO of another tech company.  For the non-CEO crowd the same is true.  Most people that look at resumes aren’t looking at the fine details of your advertisement.  They are focused on three things:

  1. Job History and stability
  2. Where you worked
  3.  What you accomplished

I’m sure that you could lie about these things but this gets into the big lie category that almost always gets caught. 

So, that’s my diatribe on lying on your resume.  Please learn from Scott “Pinocchio” Thompson’s mistake.  It may help you in the short term but in many cases the long term consequences are pretty rough.  What do you think about the issue?  Feel free to leave comments or email me at sthompson@insurance-csg.com  


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Friday, May 11, 2012

2 Producer Positions in Chicago

I've got two really great producer positions in Chicago.  My client is looking for both a commercial lines and an employee benefits producer.  In both arenas they typically play in the middle market calling on commercial accounts in the $5K - $25K revenue range and on benefit accounts in the 100 - 300 life segment. While they will certainly entertain all backgrounds they have a strong track record  of developing people that are light on experience and looking to move into the middle market.  Please let me know if you have any suggestions or any interest yourself!



Commercial and Employee Benefits Producers - Chicago, IL

Our client offers a tremendous opportunity for a property and casualty producer with approximately five years of insurance experience.  A privately held, family oriented agency, the company's success has been the result of creating partnerships between the commercial and group benefits sales teams.


Employee Benefits Producer, Account Executive Responsibilities:
Routinely consult with clients, by phone and in-person, to discuss the company's benefits programs, make adjustments as needed and prepare for renewals.
Work closely with the account management team to address client inquiries, enrollments and renewal preparation in a timely and efficient manner.
Work with the agencies other producers to identify areas for account rounding, new business development and full utilization of the agency's resources.

Employee Benefits Producer, Account Executive Qualifications:
At least three (3) years of group medical sales and service experience.
Prior work as a producer or Account Executive for an independent agency is important.
Have success with a relationship and retention focused sales style.
Active IL L&H license.
Bachelor's degree as well as completion of continuing education courses, sales training or professional designations is preferred.


Senior Commercial Insurance Producer Responsibilities:
Offer new revenue streams through Chicago business contacts, marketing relationships and existing client contacts.
Partner closely with the group benefits producers and junior P&C producers to identify cross selling, up selling or team based sales opportunities on middle market accounts generating at least $10k in agency commission.

Senior Commercial Insurance Producer Qualifications:
Approximately five (5) years of independent agency property and casualty experience.
Completion of sales training with excellent prospecting and closing skills.
Able to remain involved with the insured's ongoing risk management needs and direct the account management staff on administrative and marketing tasks.
Active IL P&C license.

Compensation is commensurate with experience but provides a base salary with a commission structure based on new business sales.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-216-5455  Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.


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Thursday, May 10, 2012

Five Ways Social Media can Make or Break Your Job Search!


Good Morning Internet People!  Before I get started I need to do a shameless internet plug.  Capstone Search Group (My employer) has recently reworked it’s Facebook page.  We are going to be offering a lot of good stuff including:
  • Career tips
  • Top Jobs
  • Pictures of me!
  • Important Announcements
Please take a moment to check out our Facebook page and like it!  You can find it here:


Today I want to talk about social networking and how it can affect your job search.  Looking back at the past decade or so it is really amazing to see what an impact social networking and the internet in general has had on the act of looking for a job.  When I got started in this almost a decade ago things were really different.  For starters, fax machines were still considered an effective mode of communication… today that seems as silly as mail delivered by horse or for that matter, by a person.  People still looked for jobs in the newspaper and job hunting on the internet truly consisted of posting your resume on a job board and responding to job postings on the job boards – ultimately it was really no different than posting something in the paper except it reached more people and was faster.

Just think... It used to just be "Hello.  You've got Mail!


About five years ago one of my trusted acquaintances called me and told me that I needed to check out this LinkedIn thing.  I’ll be honest – I didn’t get it.  To me it seemed like it was a searchable database of people that wanted to be noticed – essentially it was a neat way to show up on Google.  Like most people I created a profile and connected to people – but I didn’t really do anything else.  Then came this thing called Twitter.  It was all the rage and I didn’t really buy into it.  It seemed like most of the tweets were about mundane daily things.  It wasn’t until a couple of weeks later that I had a watershed moment.  I was listening to an NPR news story (please don’t judge – I know that this makes me not very cool) about Twitter and it shared an example of how a company made a hire on Twitter.  The company was a tech firm that was doing work late on a Friday night.  They needed someone with a specific technical skill and sent out a tweet to the twitterverse asking who was working on something like this on a Friday night at 10:00.  Several people responded and they ended up hiring someone.  It dawned on me – Social Media is a tool that you can actively use to get a job. 


Here’s the deal.  There is a lot of stuff out there about how your Facebook page can hurt you and how employers are using it to screen people.  If that is the case – why aren’t you taking the time to make social media a tool that will help you?  I truly believe that more than half of the employers out there if not more check out future employees on social media.  Here’s the kicker -  they aren’t going there to disqualify you.  They are going there because they want to know what kind of person you are – it’s because they are excited about you and they are probably disappointed when they find out that there is no public information.  I suggest that you embrace this and make it something that will land you the job!  Here are five things to keep in mind when you are working in this arena:

1.  Use it to Brand Yourself
Social Media is really cool because you can reinvent yourself.  Say for instance that there is a really competitive market for getting into pizza delivery.  You can shape your posts and profiles to make you appear as a pizza delivery guy.  Change your Facebook profile picture to show you in your Domino’s or Pizza Hut uniform – make your posts on Facebook about pizza delivery.  Join groups on LinkedIn about the industry.  Not everything you do has to be about that industry but if you let it be your guiding force people will begin to associate you with it.  Here is the other important part of the branding.  You need to make yourself look like a real person – share things about your life.  Just use caution and keep those late night pictures off of the internet. 

2.  Set Yourself up as an Expert
This is an extension of the branding to a degree.  However, instead of just talking about your industry or profession you should give your opinion (Just make sure that it is informed and not too controversial).  If you read an article about your industry – share it and share why you liked it.  Get on places like LinkedIn and answer questions that others ask.  Remember this – experts don’t become experts because they call themselves one.  They become experts because others value and respect their opinion and knowledge on a subject.  The goal is to make people believe you are an expert.  Whatever you do – DO NOT call yourself an expert – you will look stupid.

3.  Announce Your Accomplishments
As you build your network make sure that you are updating people on what you are doing.  You need to post and share with others when you get that big promotion, finish a big project or get a designation.  People remember seeing these things and it will elevate you in their minds.  Just remember that there is a difference between announcing and bragging. Be gracious and humble.

4.  Connect to the People you Want to Emulate
First and foremost I feel that you social network should include a wide range of people from different backgrounds.  You should connect with your friends, co-workers, family and business relations.  The reason is the Kevin Bacon factor – you just never know who that person knows and how it could help you.  However, I don’t think you can solely rely on random occurrences to have success.  You need to do it on purpose.  So – it is important to seek out people that you want to be like and connect to them.  Look for the top pizza deliverers in the nation and connect to them.  This can only help you as there is a higher likelihood that they will know more people that can help you out in the future.  As my boss always says “Ducks fly with Ducks!”

5.  Ask for Information – Not a Job!
We live in a society that values directness at face value even though it seems to make us uncomfortable.  This is really true when it comes to issues of employment.  If you ask someone to help you get a job it usually doesn’t work out very well.  Similarly if you ask people if they know of anyone hiring they almost immediately say no – our brains aren’t wired to recall things.  Instead, ask people for their opinion and information.  If you are getting ready to interview with a company and are connected to someone in that company don’t ask – How do I get hired? – instead asked them – Why do you like working for the company? – What skills does the company value?  - this will get you a lot farther.  Instead of asking people who is hiring – ask instead “What companies do you think are the best to work for?  - the person will start thinking about it and give you their opinion – if they know of a place that is hiring it will jog their memory and they will share it too!

Bonus – What Not to do
So – I know that this goes without saying but here is a quick laundry list of what you should avoid:
  • Political statements – I don’t care how right you are – offending people does not help you improve your career
  • Airing Dirty Laundry – If you are fighting with someone or have a beef – leave it off of Facebook – companies will assume that you will bring this drama to work too
  • Excessive Partying – Look – I’m not against this and I don’t think you have to get rid of all of it.  Just make sure that if you have 500 pictures on your Facebook account that at least 5 or 6 of them aren’t from the bar – make yourself look well rounded
  • Innapropriate comments – sexism, racism, comments about others religion don’t help you – again offending people won’t always hurt your career but it certainly won’t help
  • Complaining about your job – if I need to explain  this one…
  • Complaining about your job search or your life in general – no one likes a negative nelly


So…What do you guys think?  Please let me know by leaving a comment or sending me an email at sthompson@insurance-csg.com!

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Thursday, May 3, 2012

Top Five Challenges Faced by Job Seekers in the Current Economy


Hello everybody!!!!  I hope you are having as great of a week as I am.  Spring is in bloom here in Iowa and it is really starting to get green here.  We are beginning to get some nice, hot, muggy days and lots of great thunderstorms at night.  On the home front, things are progressing nicely as well.   Baby Kai is progressing towards only getting up once a night and Mom and Dad are very appreciative.  On another note, I’m proud to say that I’m a new uncle once again.  My brother and his wife recently welcomed Blake Thompson into the world on May, 2nd!  I’m pretty excited that Kai will have a cousin that is almost exactly the same age.

Now on to the career stuff.  We are in a very unique job market right now.  Companies are starting to hire again but not at the level that we have been hoping for.  Unemployment is still fairly high and ultimately it is still a buyers market where the employer has the advantage in the process.  This presents some interesting challenges for job seekers that most certainly can be overcome if they are handled appropriately.  However, if you want to overcome them, as Ricky Ricardo once said “You got some ‘splainin to do!”



Below are some of the biggest challenges faced by job seekers and how you can make a convincing case.  Let me know if you agree or if you think I left something off!

1.  You are Overqualified
I’ll start out by saying that I hate this comment.  Often times it is used as a brush off which means that when it is actually the case it elicits a negative response from the candidate.  My take is that people are never overqualified for a position – that’s a stupid argument – however, I do believe that people can progress to a point in their career where they wouldn’t be challenged or happy by doing certain duties even though they are perfectly capable of doing so.  Regardless, the impetus is on you to sincerely sell an employer on the fact that you want to take a step back in responsibility.  The key is that you have to WANT to do so – you can’t just be willing to do so. 

The other thing that is important in this area is that you need to be careful what you share about yourself until you find out what the company is looking for.  I talk to many people that lead off a conversation by telling me that they are a terrific leader, that they like a big challenge, that they are motivated to grow and succeed in their career.  Then when they find out that the position is lower level, doesn’t have management or leadership, is transactional, etc – they tell me how they would accept something like that too.  Here’s the problem.  Employers don’t want employees  that look at their job or organization as acceptable – it’s really pretty insulting.  You have to sell them on why this would be good for you and why it would be good for them.  Be excited.

2. Trying to Change Industry or Position
I work with a lot of people that after finding that there are not opportunities in their present field or position that decide to make a transition to a different industry or position.  I don’t have an opinion either way about if this is a good move or a bad move.  I’ve seen successes and failures for both.  However, I can  tell you that there seems to be a direct relationship between the unemployment rate and employers open mindedness when hiring someone.  When there are less people on the market employers are  generally less open to out of the box solutions – for some reason there is  this perception  that it is more likely that the perfect person with the perfect experience is out there waiting to be hired.

However, you can make this work.  The solution is to look at your transferable skills and sell them up.  Think about the objections that the employer will raise – overcome them before they ask them.  The key is that you need to have a persuasive argument built up – you can’t just say – “I know I can do this.” – My mom used to tell me that I was the cutest boy in the school and that statement carries the same weight.  There is one other point to this that you need to know.  There will be companies out there that will not consider you – they just won’t.  Because of this you need to reach out to a higher number of places knowing that if the normal positive response to your resume is 1 in 5 it will more than likely be 1 in 10 or 20.

3.  Convincing Someone You Will Take Less Money
I get this one – you need a job – you were making a comfortable living and had money left over.  Now that you have a problem you can make it work with less income.  Here’s the problem – companies have a perception that if they hire someone for a significantly lower salary than their previous job that the person will either continue to look or will be generally unhappy.  I’ll be honest – there is probably some truth here in some cases.  That said, I do believe that people are not always motivated by money.  If you truly are willing to take a step back you need to do some convincing.

I’ve written extensively in the past about how to ask for more money – essentially you have to build a case.  The same goes for taking a step back.  You have to tell them why  - I’m OK with less money because…:
  • I’m going to work less hours
  • I’m saving a ton of money with my commute
  • I’m going to get to see my family more
  • It’s worth it to like my job and be happy

4.  Relocation
This is another situation where companies have a preconceived notion.  For some reason there is a belief that when the economy is bad, there are droves of people that are willing to uproot their entire family, move to a foreign place and then when things get better they will rush back home.  It doesn’t work like this.  However, I can  tell you that things are generally less likely to work out if the only reason you move somewhere is for a job and a job only.  In order to overcome this you need to pro-offer why you want to live in a specific place.  You can use things like:
  • I’ve visited there several times and it is my dream to live there
  • We have family in the area and want to get closer
  • I’ve got some friends in the area
  • We are tired of living in the big city – I’m looking to improve my lifestyle

Whatever you do – DO NOT use the following:
  • I’ll move anywhere – nobody likes a nomad
  • I’m really tired of the weather up here – many are skeptical that you would sever your relationships with all of your family and friends solely because of three months of snow.

5.  Overcoming Employment Gaps
For some reason there is an inherent fear that having been out of work for a long time or having spotty employment over the past couple of years is a real detriment.  To a degree it can hurt you.  However,  this in itself does not make you broken as I and many others refuse to believe that the 10% that have been unemployed (more like 17% total) are somehow inherently unemployable.  However, you still need to be able to talk about in a way that makes you look good.  When you are asked about it you need to tell them the truth.  I spent the better part of X years/months looking for a new job.  However, you can’t just end there – make it a positive – turn it into some lemonade.  Follow up by saying, “it was really difficult but I did the best I could to make the most of my time.  I got to spend more time with my kids, volunteer at X. finish up all of my projects – It’s been great but I’m really excited to get back to work for something great like this!”

Even if it is the truth here is what you can’t say:
  • I decided to take a break – even if this is the case – turn it into a positive – I focused on this while keeping an eye out for something like this
  • I just gave up

Last point here.  Many people took jobs outside of the industry to remain employed and often did retail or other things that paid them drastically less.  You should not hide this – most employers will respect that you were willing to do whatever you could to get by.  If this is the case you need to put it on your resume but structure it so that your relevant experience is on top.

So!  That’s my thoughts on that.  Let me know if you agree or have any comments or suggestions.  As always you can email me at sthompson@insurance-csg.com!

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Wednesday, May 2, 2012

Senior Employee Benefits Consultant - Little Rock, AR

This is a terrific opportunity for someone that has large account experience and the desire to work for a regional broker.  Our client is one of the leaders in employee benefits and are seeking someone that has two distinct traits.  First, they need someone with strong technical and analytic skills working with groups as large as 5,000 lives.  Secondly, they need this person to be a very effective communicator that can get their message across to both the clients and to the markets.  This will be a high profile position in the agency working on one of its largest books of business.


Employee Benefits Consultant Job Description
Our client is a large, independent agency with an impeccable reputation based on the tenure and national exposure of their senior leadership. The company's group benefits division is such a strong portion of the agency's identification the client service practice is structured like a consulting firm. This position, Senior Employee Benefits Consultant, is designed to lead all the non-sales duties of larger middle market accounts.  Working closely alongside a senior producer, you are responsible for providing detailed analytical information, running client review meetings and presenting important group benefits information to clients at renewal.  This position has relationship building and analytical components.  It’s absolutely critical that your skills apply equally to both portions of the role.
Senior Employee Benefits Consultant Responsibilities:
Coordinate, develop and execute project plans as well as quarterly and renewal presentations for specific client groups.
Develop and manage long and short range benefit strategies for clients; foster strong client relationships. 
Develop and mentor junior members of the team.
Manage RFP, renewal, and implementation processes.
Benchmark survey data for client plans, summarize and validate reviewed information.
Develop and maintain strong vendor relationships.
Identify and understand negotiable elements of underwriting calculations for all lines of coverage.  Exercise peer group and/or management review in this process periodically.
Manage post-implementation process for all lines of coverage.
Contribute toward company sales initiatives and support revenue management.

Senior Employee Benefits Consultant Qualifications:
7-10 years experience of experience working with group medical plans, mostly self-funded, with an average case size of 500-2,000 ees.
Previous position where you would have gained pertinent experience for this role Benefits Consultant or Account Executive for a retail broker; Financial/Underwriting Analyst or Sales Consultant in a group medical insurance company's national accounts division.
Offer a thorough understanding of all benefit plans (medical, dental, life, STD, LTD, etc) design, rate structures, funding alternatives, claims analysis, census data and compliance requirements.
Excellent communication and presentation with advanced writing skills.
Proficient in all areas of Health & Welfare compliance (i.e. HIPAA, FMLA, COBRA, 5500, DOL, etc). 
College degree and CEBS Certification or other industry recognized designations preferred.
AR L&H Licensure or commitment to obtaining shortly after hire date.
Ability to work effectively and collaboratively with all levels of internal staff & management, external clients, prospects and vendors; leadership and mentorship qualities.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 ext. 455  Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.

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Wednesday, April 25, 2012

Employee Benefits Account Manager - Jackson, MS

My client is Jackson is one of the employee benefit leaders in the state.  They work primarily with self funded accounts and are seeking a strong service person to work in their book.  In my opinion  they are looking for two qualities.  First they need someone that has strong self funded experience.  However, more important is personality.  They are really hoping to find an energetic and driven person that is highly personable.  


Employee Benefits Account Manager - Jackson, MS
Our client is a successful independent agency in Mississippi.  They are committed to providing innovative solutions and unsurpassed service as trusted insurance advisors.  They seek an experienced Employee Benefits Account Manager with detailed group medical product knowledge.  You will work closely with the sales and service team to provide important policy management to the agency's larger, self-insured accounts.

Employee Benefits Account Manager Responsibilities:
Prepare market packets for new and existing clients with pre-underwriting analysis, census data, quote specifications and the insured's benefits history.
Work closely with TPAs and actuarial consulting firms to analyze claims history, pricing and market trends.
Review return quotations for accuracy and competitiveness; take the lead on negotiations with insurance companies; prepare proposals to include cost summary analysis.
Manage policy administration including billing, enrollments and coverage changes to groups with over 100 lives.
Assist the producers with claims analysis, spreadsheets, gathering renewal information, creating RFPs and enrollments.

Employee Benefits Account Manager Qualifications:
At least three (3) years of group employee benefits customer service experience; prior work with self-funded programs is required.
Strong mathematics and analytical background.
Prior TPA experience is highly desired.
Hold a MS L&H license or be able to obtain one shortly after hire.
Familiar with the sales and service cycle on larger group benefits cases (over 100 ees).

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 x17  Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.

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Commercial Lines Account Manager - Jackson, MS

One of my  top clients in Jackson is looking for a really sharp account manager to work on a book of VIP small commercial business.  This will be a high volume, high transaction book of business and they need someone that is comfortable in this type of environment and can juggle and prioritize multiple items.  This company offers terrific growth potential and is a great place to work!


Commercial Lines Account Manager Job Description

Our client is an independent agency with the knowledge and resources to insure a multitude of commercial business entities.  They are a regional insurance agency with the capacity to provide insurance and risk management programs for commercial clients that are local, national and international in their scope of operations.  As part of their growth plan they currently seek an experienced commercial account manager for the small business unit.  This unit is fast paced and requires an organized and technologically savvy individual.

Commercial Lines Account Manager Responsibilities
You'll assist with marketing and servicing property and casualty accounts typically generating $1,000-$5,000 in agency commissions.
Responsibilities include creating submissions, completing Acord apps, sending out proposals, binders, endorsements, answering billing questions and helping facilitate claims.
You'll handle a significant amount of rating; its important you have the full grasp of online rating systems for multiple insurance companies.

Commercial Lines Account Manager Qualifications
At least 1-2 years of property and casualty experience with an insurance agency as a CSR or Account Manager.
MS P&C license or able to obtain one shortly upon hire.
Must offer experience with online rating sites for multiple insurance companies; able to work with some paperless computer systems.
Broad understanding of property and casualty coverage including auto, GL and work comp.
Can manage a high volume of insureds balancing customer calls with policy administration and renewals.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 x455  Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.


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