Showing posts with label interview. Show all posts
Showing posts with label interview. Show all posts

Wednesday, June 15, 2016

One interview secret that will help you land that job!

Hi All!  I recently read a good article about connecting with others.  It was called 11 Surefire Ways to Instantly Connect with Anyone – it’s a great read and you definitely should have a look.  The article got me thinking about how it applies to interviewing.



Most people assume that in interviews the potential employer is focused on your answers and your experience.  This couldn’t be farther from the truth.  Instead, I think that most employers are instead looking at your potential fit within the organization – after all if you have a good resume they already know that you can do the technical potion of the job. 

This is why it is so important that you connect with your interviewer.  Connecting with them gives you a leg up as people remember those that they connected with in a more favorable light.  Every time the employer sees your resume they will instantly be reminded of the positive feels from the connection. 

The article offers several great tips that are applicable in an interview situation.  They include:

  • Make a great first impression
  • Ask good questions
  • Smile
  • Use their name



All of these are really good tips that you should follow.  However, there is one surefire way to connect with the interviewer that always works!  What is it?

Ask them specific questions about themselves and why they like working at the company!

Outside of death and taxes there is one other thing that I’m certain of.  People like to talk about themselves.  If you ask me about my kids, gardening, DIY fixes in my house or Disneyworld – you will be in for a long one-sided conversation that will probably leave you bored and me happy because I was able to tell you all about the stuff that makes me happy.  The majority of people that you interview with feel the same away about their job – otherwise they would be on the other side of the table with you.  This means that if you get them talking about how much they love their job and company they will remember you positively – and this will help you land the job!  

As always I can be reached at sthompson@csgrecruiting.com  or by leaving comments below.

Thursday, April 21, 2016

Lying on your resume - How big of a deal is this?

Hi all!  I recently read a great article from Sam Becker that talks about the Hloom project.  Essentially, the Hloom project surveyed 2,000 hiring managers and employees about lying on your resume and how serious of a problem it is.  The response?  It's a big deal!  Below are the links to both of them:

The Worst Resume Lie

Hloom Project: Resume Lies


This is something that I've written extensively about in the past.  At the end of the day I've found two things to be true:

1.  Lies are almost always found out at some point in the process.

2.  Lies will stop you from getting the job or get you fired.

For more of my thoughts on lying in the interview process have a look at some of my other posts:

Five White Lies People Tell in the Interview Process

Lying in Your Career Search

What Happens When you Change One Letter on Your Resume?

As always I can be reached at sthompson@csgrecruiting.com  or by leaving comments below.

Monday, August 27, 2012

Dealing with and Answering Illegal Interview Questions!!!


Hello everyone!  I apologize for the delay in getting a blog out.  I've been really swamped here the past few weeks and honestly I’ve been kind of down.  You see… My baby went to Kindergarten last week.  On the outside I was so happy for her.  
Ava was absolutely radiant and she was so excited.  It was great for her and I’m just so happy that she is having a great time.  Then to add insult to injury she lost her first tooth!  Seriously, at this rate she is going to be driving next week.  I can’t take it. 

If putting the forcing the teeth back in would stop her from growing up I would totally do it!


Now that I’m done crying, I’ll get down to business.  One of my best friends called me the other day to tell me about a terrible interview he had.  There were many reasons why it went poorly but one of them really stuck out to me.  My friend walked into the interview, they exchanged hello’s and sat down.  Then, the first question out of  the interviewer’s mouth was:

“Before we talk about your skills, why don’t you tell me about your personal life?  Are you married?  Any kids?”

I’m sure all of you HR people are shuddering right now.  However, this happens more often then you would think.    Before I go into how to answer questions like this let’s first talk about why they are illegal and why people ask them.  First of all let me state that I’m not real comfortable with the term “illegal interview questions” – This is a term I hear thrown out a lot.  However, I think that a better term would be inappropriate interview questions.  The fact of the matter is that these questions aren’t necessarily illegal to ask.  However, it can be illegal to use the information gleaned from the answers in a hiring decision.  Regardless – its just semantics. 

So…why do people ask these questions?  I’m sure that somewhere there is some evil hiring manager that likes to find out if someone is part of a protected class so that they can discriminate against them – there are a lot of bad people in this world.  However, in most cases I think that the interviewer is just trying to be nice and break the ice.  They don’t mean any ill will and they certainly aren’t trying to discriminate.  How do you answer? 

First things first – you should be prepared for this situation.  Don’t start acting weird, insulted or anything else that could make the interviewer feel awkward.  This is a one way ticket to the no pile.  Secondly, don’t point out that the question makes you uncomfortable or that it is illegal.  Doing this will cause the same amount of damage.  No kidding here – I once had someone tell the interview “That’s an illegal question and I’m not answering it!”  This set the tone for the entire interview and there was no second interview.

Below are two ways you can answer:

1.  Give an answer that gives non-defining information
In most cases I really suggest having an answer prepared that takes care of this situation.  It should be something that goes like this:

“Thanks for asking!  I’ve got a wonderful family that is supporting me in this career search and I can’t wait to learn more about this job!”

There you go – simple, polite and moves things along.  Nothing to see here folks.  In most cases this is all you really need to do.

2.  Jump in Headfirst
However, there are some that are very comfortable sharing about their family life.  Perhaps you are in sales and you need to sell yourself to be successful.  Maybe you are interviewing for something where your awesome family dynamic is relevant to the position.  What do you do then?

In this case – share, share a lot and do it with a smile.  Also be prepared to tell people why this makes you great.  Finally ask a question at the end to turn it into a conversation.  Remember, everything you share here opens you up to problems.  Maybe the employer believes being a parent means you can’t give 100%.  Maybe they don’t like married people.  Maybe they worry that religious people can only work six days a week.  So if you are going to share it can’t be something like:

“I’m married with three kids and we go to XYZ church in Anytown, USA.”

This gives no value other than to position yourself as an average person.  Instead go for the gold – respond like this:

“Well, I’ve been happily married for seven years and I’ve got three awesome kids.  I tell you – parenting was the best thing I ever did.  It really focused me and since becoming a parent my production has been through the roof.  I’m also very active in my church, which I’ve found to be really helpful in my networking as well as personally rewarding.  How about you?  Do you have a family?”

Here you take an awkward question.  Make yourself look awesome (to most people – there are some people out there that don’t like parents, networking and community service) and give yourself an opportunity to get the interviewer to talk about themselves.  And as I’ve harped on before – people love to talk about  themselves.

So what do you guys think?  Have you had any other awkward interview questions?  Email me at sthompson@insurance-csg.com or feel free to leave comments.

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Friday, August 3, 2012

It’s the Little Things that Matter – Five Small Details you Need to Pay Attention to When Looking for a Job!



Hello Internet!  I’m back from last week’s hiatus and ready to help you get a job!  Things are going great here in Iowa.  We’ve cooled down from last week’s heat wave where I counted at least seven times that I got in my car and saw a temp of over 105!  It really is amazing how everything is relative – today it’s going to be 96 and people are acting like its fall.  Ahh the Midwest!  Last night we experienced one of the  cooler things in our little corner of the world – The National Hot Air Balloon Classic.  My kids loved it!



Today I’m going to talk about some of the little details that help you get a job.  Of course you need to have an awesome resume, finely pressed suit, strong linked in profile and the like.  This is all really important.  However, many people have all of these things and still don’t get the job even though they are more qualified than other candidates.  Why?  It’s because they don’t do the little things that set them apart.  Below are five little things you can do to enhance your profile and get the job:

1.  Learn how to leave a voicemail
Here’s the deal.  Your voicemail’s say a lot about who you are. The first thing you need to know is that most people hate voicemails.  I mean they really hate them.  What do they hate more than voicemails – really long voicemails.  The problem with voicemails is that you really can’t help your candidacy as much as you can hurt it.  A long winded, stream of consciousness, bland voicemail  will either make you look a) incoherent, b) boring, or c) annoying.  So, what should go into a voicemail?  A good voicemail should have three things:

  1. Your Name – Hi Rick – It’s Jenny
  2. The Purpose – I’m returning your call, I’m responding to your ad, I think you saw my number on the wall.
  3. Your number – Please call me back at 867-5309

A couple of other things on this matter.  If you need to get more info across, let them know that you will follow up over email. Finally, smile when you leaving the voicemail.  It will come through.

2.  Learn how to send an Email
Email has become so informal lately and while I personally think that this is bad for us as a society it is acceptable to use it as some sort of bastardized version of instant messaging between people you know well.  However, if you are emailing someone that you are looking to impress – you know because they are maybe going to hire you, you should probably put a little bit of thought into it.  At the end of the day you should treat email correspondence with a potential employer as a way to set yourself apart.  Here is what you need in an email:
  • Give a salutation – the simple act of acknowledging that the other person has a name will put you ahead of the masses.
  • Use punctuation and capitalization – I don’t care if you are typing on the world’s tiniest iPhone – you appear stupid and lazy when you don’t take the extra millisecond to capitalize my name or put in a period.
  • Write in complete sentences with paragraphs – first of all its really hard to read without them.  Secondly, if you can’t take the time to write a coherent, grammatically correct and fully formed message – how much do you care about this job?
  • Spelling – errors or relying on spell check make you look stupid

3.  Follow Directions
This one is really, really important.  If a company tells you to email them your resume.  Email it. Don’t mail it. Don’t fax it (If you are using a fax machine still…that’s a whole other problem).  Secondly, if the ad doesn’t ask you to call – don’t call.  I will tell you that there is some gray area here with calling.  If you are responding to a posted job advertisement with a company – you shouldn’t call.  The reason – the person conducting the search has other responsibilities than the search alone.  I can guarantee that there are so many other people calling that you will not set yourself apart in any sort of positive way. 
However, there are two areas where you can call.  First, if it is an independent recruiter like me – call away – these people’s jobs are to talk to people about getting jobs all day.  If they are bothered by your call – find another.  Secondly, if there isn’t an opening at a company that you want to work for and feel that your background would fit with them it is acceptable to call the hiring manager (or a potential hiring manager) and ask for permission to send them your resume.  Anyway, back to following directions.
While companies don’t put directions on an ad as a test it still acts as an informal test.  The inability to follow directions will lead the company to make some (possibly) inaccurate assumptions about you.  Some things that they might surmise from this:
·        You don’t respect authority
·        You can’t read
·        You think you are smarter than the rest of us
·        You can’t do basic computer skills (this is for you faxers out there)

Anyway – I’ve written more about this subject before and you can read about it here:


4.  Cover Letters
It’s time for a dirty little secret.  Generally speaking the odds of someone taking the time to thoughtfully read your cover letter is virtually non-existent.  Yet – companies expect that you send one.  It’s just one of those stupid things that are a vestige from another time – like the fax machine.  So, how do you write a cover letter?  You need three paragraphs.
            The first paragraph should have about three sentences.  Introduce yourself, state the job you are applying for and where you saw it.  The last paragraph should be equally as short – it should thank them for their time, give them the phone number and email you would like to be contacted at and suggest an interview. 
            The middle paragraph is the most important.  It must be short  but powerful and use bullet points.  The paragraph should look something like this:
            I feel my experience would make me an excellent fit for this position.  Specifically when I worked at Initech I accomplished the following:
  • Organized paperwork using my Swingline stapler
  • Was the top producer of TPS reports in the company
  • Assisted in the removal of faulty office equipment
  • Successfully collaborated with a team to create a software program that made the companies finances more efficient

So – why should they be short?  It’s because there is an inverse relationship between the length of a resume or cover letter and the likelihood someone will read it.  In other words – people are lazy and busy and won’t take the time to read your cover letter if it looks like a chore.

5.  Short Answers
We live in a world where information is spoon fed to us in sound bites less than 30 seconds, messages with less than 140 characters, text messages and posts.  Why?  That’s all the attention span that our poor brains can handle.  When you are interviewing you need to know this and embrace it.  Now – I’m not telling you to start rolling out a bunch of LOL’s or BRB’s.  However, you need to limit how long an answer is and give the other person a chance to talk.  An interview should be a conversation – not a soliloquy or prepared speech.  So how do you do this?  It’s easy – practice and be conscious of time.  One tip I give people is to Google and find a list of the top interview questions.  Pick a couple of them and practice answering them in front of a mirror with a stop watch.  If you are under 2 – 3 minutes you are doing well.  If you are pushing five minutes or more – you need to get out more and get that out of your system.

That is all I’ve got for today.  As always let me know your thoughts on this and feel free to leave a comment.  Also feel free to email me directly at sthompson@insurance-csg.com.  

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Monday, June 18, 2012

Interviewing is Just like Dating –4 Dating Tips that can be Applied to your Search (or love life)


Hello world!  I hope you all had a terrific Father’s Day weekend!  As expected we were very busy.  The highlight of my weekend was taking the kids to the local Johnston Greendays Festival where there was a carnival.  Ava (5) and Mia (2.5) completely shocked me when they bypassed the kiddie rides and aimed all of interest at the fast rides.  By far their favorite ride was the Scrambler!



The funniest part about all of this was that neither of them said a word during the entire ride.  Then when it was over they started yelling Again, again, again!!!  And that’s the update from Des Moines!

Today I was perusing the internet when I came across an article titled - What Guarantees a Second Date by Christine M. Coppa – No -  I wasn’t looking for tips…  things are very happy in the Thompson household.  However, I’ve always believed that interviewing for a job is very similar to dating.  Let’s compare they are both worrisome, stressful, create sweaty palms, often not fruitful, both have the goal of generating a long term outcome, and you only want about 10% of either to call you back.  Anyway, the article gave four tips that in my opinion are just as applicable when you interview.  Have a look!

1.  A Shared Passion is Extremely Powerful
The dating article suggests that when there are shared interests there is a higher likelihood of sparks.  It  continues by saying that even when there aren’t sparks the common interests can lead to a second date as the common ground is reason enough for a second look.  Interviewing is the same way – I’ve often believed that someone’s work history and skill set accounts for only 50% (probably lower than this) of the reason someone gets hired.  The rest is personality, culture fit and - to be totally honest - how much the interviewer likes you.

So… how do you find common ground?  You can do this in a couple of ways.  First, Google your interviewer.  Be careful not to dig too deep into their personal life and instead look for any bio’s about  them and their LinkedIn page.  Look for common professional interests like education, associations and hobbies.  The other way you can do this is to look around when you enter their office.  A brief glance of my office shows about fifteen Iowa Hawkeye trinkets and even some bobble heads from the movie A Christmas Story.



Don’t make it the center of your interview but when you are gliding through the warm up, find a way to work it in.  You can say things like:

  • So… have you ever stuck your tongue to a light pole?
  • How about them Hawkeyes!
  • It’s really nice to meet you – I noticed you are in this association.  I just joined.  How long have you been a par of them.
  • I was looking at your bio and noticed that you went to XYZ State – so did I!  Was it a great experience for you too?

At the end of the day its just a way to grease the wheels and make your interview go smoother.  They will be more comfortable with you and will remember you!

2.  Put some Advanced Listening Skills into Practice
The article gives some really novel advice.  Listen to your date – it even suggests that you remember what they say and mention it again later.  Not so surprising is that you should listen to your interviewer as well.  One of the biggest problems I encounter is that people assume that the sole purpose of an interview is as an avenue to showcase  their skills and put themselves on display.  WRONG!  This is certainly an important component.  However, interviewers are looking for you to show off your social skills and your ability to interact in a conversation.  Furthermore, they are looking to promote their company and inform you about them and the position. 

This means that it must be a two way conversation and that you need to listen and listen well.  This can manifest in two ways.  First of all, you can refer back to something that the interviewer said later in the interview – as a bonus you can also refer back to something they said in a thank you note as well!  Secondly, you can practice active listening when they are speaking.  Make sure that you appear attentive and that you are making eye contact,  maybe taking a note or two and giving the appropriate body language – try nodding why they are talking.

3.  Comfortable Atmosphere = Comfortable with Each Other
This one is probably a better tip for the interviewer than the interviewee.  Yet I  think that it is important.  The article suggests that a dive bar is better for a first meeting than a 5 star restaurant.  I agree – if you are surrounded by formalness you will probably act formal instead of being yourself.  Like I said you really can’t control this as much you would like but there are a couple of things you can do:
  • Make yourself comfortable by wearing the suit you look the best in – not your best suit
  • If given  the chance to suggest a meeting place – suggest somewhere casual and laid back – Starbucks always is a nice choice

4.  Being Courteous is Key
I’m pretty sure I’ve written before that we are in the post Emily Post world – for those of you who don’t know, Emily Post is a world renowned expert on manners.  It just seems like we are increasingly forgetting to use our manners.  This goes without saying on a date but the same is true in an interview.  Below are a list of common errors people make:
  • Not holding the door for someone
  • Not saying thank you
  • Sitting down before your interviewer
  • Not shaking hands
  • Chewing gum
  • Not turning off your cell phone
  • Not wearing a suit
  • Showing up late

All of these things are in poor form and will hurt you.

That’s all I’ve got for this week!  Please let me know if you have any questions or comments and make it a great week!  As always you can email me at sthompson@insurance-csg.com or leave a comment below!

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Wednesday, June 13, 2012

Five Common Interviewing Blunders



Hello World!  I hope that you guys are having a terrific week!  Things continue to move at a fast pace here in the Thompson world.  We had Ava’s birthday party this past weekend and I’m proud to say that we can now be nominated as the coolest parents in the neighborhood.  Why?  Check out Ava’s final birthday present!

We are one toothless person and a dunk tank away from having our very own carnival!!!


It’s pretty fun.  I’ll  tell you a secret though.  Adults can go down…but the landing isn’t long enough and most times you end up five to ten feet away in the grass. 

Today I’m going to go back to interviewing and talk about some of the mistakes that people commonly make.  Interviewing is almost like a fine art or craft rather than a skill.  What I mean by this is that you will never, ever get one perfectly right.  Below are five mistakes I see people commonly make.  Take a look and let me know your thoughts.

1.  Answers Questions with Yes/No Answers
You’d be surprised but this is a way too common problem.  When companies interview you they are looking for substance and depth.  In contrast they are not filling out a survey.  So when someone asks you a question you have to give more than just yes or no answers.  Truly you need to give more than one sentence answers.  How do you do this?  It’s really pretty easy. 

When you are preparing for your interview you need to brainstorm and come up with five accomplishments that you are proud of from your career – that’s the easy part.  From there you need to think about what these accomplishments say about you as an employee and person.  After that you need to practice talking about them.  It doesn’t need to be a five minute story but it needs to be detailed.  Familiarize yourself with these examples and then be prepared to throw them in when you answer questions. 

2.  Assumes that the Interviewer Knows about your company/industry/career?
As a culture we are very egocentric and often times we assume that the person you are meeting for the first time already knows all of your basic information.  Here’s the scoop – they don’t.  In a perfect world interviewers would devote the same amount of preparation to getting ready for your interview that you do.  They would research your previous companies, study your resume and look you up on-line.  When you are asked to discuss your career you should operate under the assumption that they have not read your resume before meeting you (they probably haven’t), that they know nothing about your industry and that they don’t know what someone in your position does.  Don’t be condescending or patronizing – just explain the basics to them before getting more in depth.

3.  Hijacks the Interview
OK – so I understand that I just got done talking about how you should give additional information and be very detailed.  This is true.  However, there is always too much of a good thing.  A great interview typically  resembles a conversation instead of a presentation.  Here are a couple of things to keep in mind:
·        People have a short attention span – keep on  point
·        Keep your answers to 2 – 3 minutes at best
·        Ask questions of the interviewer – people like talking about themselves

4.  Doesn’t follow Interview Protocol
I’ve written extensively on this one in the past and will continue to.  For some reason there are people out there that either think they are better than everyone else or don’t think that the rules apply to them.  This line of thinking will submarine your interviews.  There is a laundry list of items but some of the most common ones are:
  • Wear a suit
  • Show up five minutes early
  • Send a thank you note
  • Don’t chew gum
  • Turn your cell phone off
  • Wait to sit until the interviewer does

The list goes on an on.  Just do your best and use common courtesy and you should be alright.

5.  Isn’t prepared for Common Interview Questions
This is one that is really inexcusable.   You can Google “common interview questions” and find thousands of lists of  the most common questions asked in an interview.  Take a look at all of these.   Below you’ll find some of the common interview questions I ask that should be know but somehow still trip people up:
  • Why are you looking to leave your current job? – I get that you might be happy and just looking to grow your career – However, you are the one interviewing.  Tell them that you are motivated to improve your career and are from time to time you are willing to explore select opportunities.
  • Why did you leave that job? – Read some of my other blogs – but just be honest and direct
  • How much were/are you making? (I’ll give you a hint on this one – I’d rather not share is not an acceptable answer)
  • What do you want to do next in your career? (Again – I don’t know is not going to help you)
  • Why are you interested in this job? – you better know this
  • What do you know about the company? – do some kind of research

I can virtually guarantee that 90% of these questions will be asked of you in an interview.  So… prepare for them and have an answer ready to go.  You can’t memorize the answer and give it verbatim – people don’t like hiring robots.  Instead, you need to think about these answers and practice answering them in different ways

That’s all for this week!  What do you guys think?  If you have anything to add or comments please email me at sthompson@insurance-csg.com.

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