Showing posts with label interview tips. Show all posts
Showing posts with label interview tips. Show all posts

Monday, August 27, 2012

Dealing with and Answering Illegal Interview Questions!!!


Hello everyone!  I apologize for the delay in getting a blog out.  I've been really swamped here the past few weeks and honestly I’ve been kind of down.  You see… My baby went to Kindergarten last week.  On the outside I was so happy for her.  
Ava was absolutely radiant and she was so excited.  It was great for her and I’m just so happy that she is having a great time.  Then to add insult to injury she lost her first tooth!  Seriously, at this rate she is going to be driving next week.  I can’t take it. 

If putting the forcing the teeth back in would stop her from growing up I would totally do it!


Now that I’m done crying, I’ll get down to business.  One of my best friends called me the other day to tell me about a terrible interview he had.  There were many reasons why it went poorly but one of them really stuck out to me.  My friend walked into the interview, they exchanged hello’s and sat down.  Then, the first question out of  the interviewer’s mouth was:

“Before we talk about your skills, why don’t you tell me about your personal life?  Are you married?  Any kids?”

I’m sure all of you HR people are shuddering right now.  However, this happens more often then you would think.    Before I go into how to answer questions like this let’s first talk about why they are illegal and why people ask them.  First of all let me state that I’m not real comfortable with the term “illegal interview questions” – This is a term I hear thrown out a lot.  However, I think that a better term would be inappropriate interview questions.  The fact of the matter is that these questions aren’t necessarily illegal to ask.  However, it can be illegal to use the information gleaned from the answers in a hiring decision.  Regardless – its just semantics. 

So…why do people ask these questions?  I’m sure that somewhere there is some evil hiring manager that likes to find out if someone is part of a protected class so that they can discriminate against them – there are a lot of bad people in this world.  However, in most cases I think that the interviewer is just trying to be nice and break the ice.  They don’t mean any ill will and they certainly aren’t trying to discriminate.  How do you answer? 

First things first – you should be prepared for this situation.  Don’t start acting weird, insulted or anything else that could make the interviewer feel awkward.  This is a one way ticket to the no pile.  Secondly, don’t point out that the question makes you uncomfortable or that it is illegal.  Doing this will cause the same amount of damage.  No kidding here – I once had someone tell the interview “That’s an illegal question and I’m not answering it!”  This set the tone for the entire interview and there was no second interview.

Below are two ways you can answer:

1.  Give an answer that gives non-defining information
In most cases I really suggest having an answer prepared that takes care of this situation.  It should be something that goes like this:

“Thanks for asking!  I’ve got a wonderful family that is supporting me in this career search and I can’t wait to learn more about this job!”

There you go – simple, polite and moves things along.  Nothing to see here folks.  In most cases this is all you really need to do.

2.  Jump in Headfirst
However, there are some that are very comfortable sharing about their family life.  Perhaps you are in sales and you need to sell yourself to be successful.  Maybe you are interviewing for something where your awesome family dynamic is relevant to the position.  What do you do then?

In this case – share, share a lot and do it with a smile.  Also be prepared to tell people why this makes you great.  Finally ask a question at the end to turn it into a conversation.  Remember, everything you share here opens you up to problems.  Maybe the employer believes being a parent means you can’t give 100%.  Maybe they don’t like married people.  Maybe they worry that religious people can only work six days a week.  So if you are going to share it can’t be something like:

“I’m married with three kids and we go to XYZ church in Anytown, USA.”

This gives no value other than to position yourself as an average person.  Instead go for the gold – respond like this:

“Well, I’ve been happily married for seven years and I’ve got three awesome kids.  I tell you – parenting was the best thing I ever did.  It really focused me and since becoming a parent my production has been through the roof.  I’m also very active in my church, which I’ve found to be really helpful in my networking as well as personally rewarding.  How about you?  Do you have a family?”

Here you take an awkward question.  Make yourself look awesome (to most people – there are some people out there that don’t like parents, networking and community service) and give yourself an opportunity to get the interviewer to talk about themselves.  And as I’ve harped on before – people love to talk about  themselves.

So what do you guys think?  Have you had any other awkward interview questions?  Email me at sthompson@insurance-csg.com or feel free to leave comments.

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Friday, August 3, 2012

It’s the Little Things that Matter – Five Small Details you Need to Pay Attention to When Looking for a Job!



Hello Internet!  I’m back from last week’s hiatus and ready to help you get a job!  Things are going great here in Iowa.  We’ve cooled down from last week’s heat wave where I counted at least seven times that I got in my car and saw a temp of over 105!  It really is amazing how everything is relative – today it’s going to be 96 and people are acting like its fall.  Ahh the Midwest!  Last night we experienced one of the  cooler things in our little corner of the world – The National Hot Air Balloon Classic.  My kids loved it!



Today I’m going to talk about some of the little details that help you get a job.  Of course you need to have an awesome resume, finely pressed suit, strong linked in profile and the like.  This is all really important.  However, many people have all of these things and still don’t get the job even though they are more qualified than other candidates.  Why?  It’s because they don’t do the little things that set them apart.  Below are five little things you can do to enhance your profile and get the job:

1.  Learn how to leave a voicemail
Here’s the deal.  Your voicemail’s say a lot about who you are. The first thing you need to know is that most people hate voicemails.  I mean they really hate them.  What do they hate more than voicemails – really long voicemails.  The problem with voicemails is that you really can’t help your candidacy as much as you can hurt it.  A long winded, stream of consciousness, bland voicemail  will either make you look a) incoherent, b) boring, or c) annoying.  So, what should go into a voicemail?  A good voicemail should have three things:

  1. Your Name – Hi Rick – It’s Jenny
  2. The Purpose – I’m returning your call, I’m responding to your ad, I think you saw my number on the wall.
  3. Your number – Please call me back at 867-5309

A couple of other things on this matter.  If you need to get more info across, let them know that you will follow up over email. Finally, smile when you leaving the voicemail.  It will come through.

2.  Learn how to send an Email
Email has become so informal lately and while I personally think that this is bad for us as a society it is acceptable to use it as some sort of bastardized version of instant messaging between people you know well.  However, if you are emailing someone that you are looking to impress – you know because they are maybe going to hire you, you should probably put a little bit of thought into it.  At the end of the day you should treat email correspondence with a potential employer as a way to set yourself apart.  Here is what you need in an email:
  • Give a salutation – the simple act of acknowledging that the other person has a name will put you ahead of the masses.
  • Use punctuation and capitalization – I don’t care if you are typing on the world’s tiniest iPhone – you appear stupid and lazy when you don’t take the extra millisecond to capitalize my name or put in a period.
  • Write in complete sentences with paragraphs – first of all its really hard to read without them.  Secondly, if you can’t take the time to write a coherent, grammatically correct and fully formed message – how much do you care about this job?
  • Spelling – errors or relying on spell check make you look stupid

3.  Follow Directions
This one is really, really important.  If a company tells you to email them your resume.  Email it. Don’t mail it. Don’t fax it (If you are using a fax machine still…that’s a whole other problem).  Secondly, if the ad doesn’t ask you to call – don’t call.  I will tell you that there is some gray area here with calling.  If you are responding to a posted job advertisement with a company – you shouldn’t call.  The reason – the person conducting the search has other responsibilities than the search alone.  I can guarantee that there are so many other people calling that you will not set yourself apart in any sort of positive way. 
However, there are two areas where you can call.  First, if it is an independent recruiter like me – call away – these people’s jobs are to talk to people about getting jobs all day.  If they are bothered by your call – find another.  Secondly, if there isn’t an opening at a company that you want to work for and feel that your background would fit with them it is acceptable to call the hiring manager (or a potential hiring manager) and ask for permission to send them your resume.  Anyway, back to following directions.
While companies don’t put directions on an ad as a test it still acts as an informal test.  The inability to follow directions will lead the company to make some (possibly) inaccurate assumptions about you.  Some things that they might surmise from this:
·        You don’t respect authority
·        You can’t read
·        You think you are smarter than the rest of us
·        You can’t do basic computer skills (this is for you faxers out there)

Anyway – I’ve written more about this subject before and you can read about it here:


4.  Cover Letters
It’s time for a dirty little secret.  Generally speaking the odds of someone taking the time to thoughtfully read your cover letter is virtually non-existent.  Yet – companies expect that you send one.  It’s just one of those stupid things that are a vestige from another time – like the fax machine.  So, how do you write a cover letter?  You need three paragraphs.
            The first paragraph should have about three sentences.  Introduce yourself, state the job you are applying for and where you saw it.  The last paragraph should be equally as short – it should thank them for their time, give them the phone number and email you would like to be contacted at and suggest an interview. 
            The middle paragraph is the most important.  It must be short  but powerful and use bullet points.  The paragraph should look something like this:
            I feel my experience would make me an excellent fit for this position.  Specifically when I worked at Initech I accomplished the following:
  • Organized paperwork using my Swingline stapler
  • Was the top producer of TPS reports in the company
  • Assisted in the removal of faulty office equipment
  • Successfully collaborated with a team to create a software program that made the companies finances more efficient

So – why should they be short?  It’s because there is an inverse relationship between the length of a resume or cover letter and the likelihood someone will read it.  In other words – people are lazy and busy and won’t take the time to read your cover letter if it looks like a chore.

5.  Short Answers
We live in a world where information is spoon fed to us in sound bites less than 30 seconds, messages with less than 140 characters, text messages and posts.  Why?  That’s all the attention span that our poor brains can handle.  When you are interviewing you need to know this and embrace it.  Now – I’m not telling you to start rolling out a bunch of LOL’s or BRB’s.  However, you need to limit how long an answer is and give the other person a chance to talk.  An interview should be a conversation – not a soliloquy or prepared speech.  So how do you do this?  It’s easy – practice and be conscious of time.  One tip I give people is to Google and find a list of the top interview questions.  Pick a couple of them and practice answering them in front of a mirror with a stop watch.  If you are under 2 – 3 minutes you are doing well.  If you are pushing five minutes or more – you need to get out more and get that out of your system.

That is all I’ve got for today.  As always let me know your thoughts on this and feel free to leave a comment.  Also feel free to email me directly at sthompson@insurance-csg.com.  

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Monday, June 18, 2012

Interviewing is Just like Dating –4 Dating Tips that can be Applied to your Search (or love life)


Hello world!  I hope you all had a terrific Father’s Day weekend!  As expected we were very busy.  The highlight of my weekend was taking the kids to the local Johnston Greendays Festival where there was a carnival.  Ava (5) and Mia (2.5) completely shocked me when they bypassed the kiddie rides and aimed all of interest at the fast rides.  By far their favorite ride was the Scrambler!



The funniest part about all of this was that neither of them said a word during the entire ride.  Then when it was over they started yelling Again, again, again!!!  And that’s the update from Des Moines!

Today I was perusing the internet when I came across an article titled - What Guarantees a Second Date by Christine M. Coppa – No -  I wasn’t looking for tips…  things are very happy in the Thompson household.  However, I’ve always believed that interviewing for a job is very similar to dating.  Let’s compare they are both worrisome, stressful, create sweaty palms, often not fruitful, both have the goal of generating a long term outcome, and you only want about 10% of either to call you back.  Anyway, the article gave four tips that in my opinion are just as applicable when you interview.  Have a look!

1.  A Shared Passion is Extremely Powerful
The dating article suggests that when there are shared interests there is a higher likelihood of sparks.  It  continues by saying that even when there aren’t sparks the common interests can lead to a second date as the common ground is reason enough for a second look.  Interviewing is the same way – I’ve often believed that someone’s work history and skill set accounts for only 50% (probably lower than this) of the reason someone gets hired.  The rest is personality, culture fit and - to be totally honest - how much the interviewer likes you.

So… how do you find common ground?  You can do this in a couple of ways.  First, Google your interviewer.  Be careful not to dig too deep into their personal life and instead look for any bio’s about  them and their LinkedIn page.  Look for common professional interests like education, associations and hobbies.  The other way you can do this is to look around when you enter their office.  A brief glance of my office shows about fifteen Iowa Hawkeye trinkets and even some bobble heads from the movie A Christmas Story.



Don’t make it the center of your interview but when you are gliding through the warm up, find a way to work it in.  You can say things like:

  • So… have you ever stuck your tongue to a light pole?
  • How about them Hawkeyes!
  • It’s really nice to meet you – I noticed you are in this association.  I just joined.  How long have you been a par of them.
  • I was looking at your bio and noticed that you went to XYZ State – so did I!  Was it a great experience for you too?

At the end of the day its just a way to grease the wheels and make your interview go smoother.  They will be more comfortable with you and will remember you!

2.  Put some Advanced Listening Skills into Practice
The article gives some really novel advice.  Listen to your date – it even suggests that you remember what they say and mention it again later.  Not so surprising is that you should listen to your interviewer as well.  One of the biggest problems I encounter is that people assume that the sole purpose of an interview is as an avenue to showcase  their skills and put themselves on display.  WRONG!  This is certainly an important component.  However, interviewers are looking for you to show off your social skills and your ability to interact in a conversation.  Furthermore, they are looking to promote their company and inform you about them and the position. 

This means that it must be a two way conversation and that you need to listen and listen well.  This can manifest in two ways.  First of all, you can refer back to something that the interviewer said later in the interview – as a bonus you can also refer back to something they said in a thank you note as well!  Secondly, you can practice active listening when they are speaking.  Make sure that you appear attentive and that you are making eye contact,  maybe taking a note or two and giving the appropriate body language – try nodding why they are talking.

3.  Comfortable Atmosphere = Comfortable with Each Other
This one is probably a better tip for the interviewer than the interviewee.  Yet I  think that it is important.  The article suggests that a dive bar is better for a first meeting than a 5 star restaurant.  I agree – if you are surrounded by formalness you will probably act formal instead of being yourself.  Like I said you really can’t control this as much you would like but there are a couple of things you can do:
  • Make yourself comfortable by wearing the suit you look the best in – not your best suit
  • If given  the chance to suggest a meeting place – suggest somewhere casual and laid back – Starbucks always is a nice choice

4.  Being Courteous is Key
I’m pretty sure I’ve written before that we are in the post Emily Post world – for those of you who don’t know, Emily Post is a world renowned expert on manners.  It just seems like we are increasingly forgetting to use our manners.  This goes without saying on a date but the same is true in an interview.  Below are a list of common errors people make:
  • Not holding the door for someone
  • Not saying thank you
  • Sitting down before your interviewer
  • Not shaking hands
  • Chewing gum
  • Not turning off your cell phone
  • Not wearing a suit
  • Showing up late

All of these things are in poor form and will hurt you.

That’s all I’ve got for this week!  Please let me know if you have any questions or comments and make it a great week!  As always you can email me at sthompson@insurance-csg.com or leave a comment below!

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