Claims Service Specialist-Chicago – Western Suburbs, IL

The role of Commercial Lines Claims Manager is a special position that will oversee all the management of cases for this independent agency in Chicago.  It’s an opportunity for an experienced property and casualty claims professional to redesign the functionality of the agency’s claims department and show how true advocacy, consultation and client service can flow from this person directly to the insured and also impact the work with the account management and sales teams. This is part of the agency’s ongoing commitment to client service and value added resources for its business and personal lines insureds.

Claims Service Specialist Responsibilities:

• Work with internal and external parties as well as directly with the clients during the claims process. Create files for new incoming claims, gather and manage requests for information and work with insurance company adjusters to settle open claims.
• Develop a claims review process with the account management and sales teams to communicate with clients throughout the year on claims handling.  Visit with clients in a consultative way about appropriate procedures and review loss run activity.
• Maintain a professional relationship with underwriters, adjusters and risk management professionals to settle claims but also provide advocacy and handle negotiations as needed.  Issue drafts and other correspondence with clients related to coverage findings and settlements.

Claims Service Specialist Requirements:

• Bachelor’s degree is required.
• At least 5-8 years of property and casualty claims adjusting experience; supervisory or management experience is preferred but not required.
• As the agency’s claims leader you will be exposed to many different types of claims.  Therefore, you must be able to handle property, casualty and workers compensation claims.
• Ability to see the claims process beyond the transaction; can manage expectations and create an action plan alongside the agency’s producers and the insured.

Please contact Scott Thompson for immediate confidential consideration and additional details. 

Email: sthompson@insurance-csg.com

Phone: 515-216-5455

See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.

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Agency Claims Account Manager-Memphis, TN

This claims position is with an independent agency in Memphis that wants a person with strong client management skills with familiarity interpreting and reporting claims to be dedicated to its claims practice.  This is an inside role within the service team where you will work beside account managers and producers to help facilitate the process when an insured reports a property, casualty or workers compensation claim.

  
Agency Claims Account Manager Responsibilities:

• Accept calls from insureds that are reporting new claims.  Take information, prepare reports to submit to the insurance companies and enter data into the agency's computer system.  Build a file that includes pertinent reporting information and share it with the sales team as well as start the process with insurance company adjusters.
• Pull the client's file during the claims process to review policies and check for areas of concern related to coverage gaps and/or exclusions.
• Work with the agency's sales and service team on claims tracking and loss history analysis.  Run loss reports in preparation for renewals where open or outstanding claims items can be resolved to improve the client's pricing and coverage options.

Agency Claims Account Manager Responsibilities:

• Bachelor's degree is preferred.
• At least 2-3 years of commercial lines insurance career experience with exposure to claims handling and/or reporting.  This can be through work as a customer service representative or account manager for an insurance agency or through a more traditional claims adjusting background. 
• Must offer a broad property and casualty coverage background with workers compensation policies being an area you are particularly comfortable in.  This includes an understanding of how to report and assess workers compensation injuries along with ways to read and factor experience modification factors.
• Strong proficiency with Microsoft Excel.

Please contact Scott Thompson for immediate confidential consideration and additional details. 

Email: sthompson@insurance-csg.com

Phone: 515-216-5455

See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.

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Agency Claims Specialist-Atlanta, GA

This claims position is with an independent agency in Atlanta who is looking for an insurance professional with exposure to commercial claims reporting.  Much like an account manager role, this position will work in a service team dedicated to supporting a large book of complex, risk management accounts.  The Claims Specialist role starts the claims reporting process and helps facilitate it through closing or settlement. 

Agency Claims Specialist Responsibilities:

• Accept calls from insureds that are reporting new claims.  Take information, prepare reports to submit to the insurance companies and enter data into the agency's computer system.  Build a file that includes pertinent reporting information and share it with the sales team as well as start the process with insurance company adjusters.
• Pull the client's file during the claims process to review policies and check for areas of concern related to coverage gaps and/or exclusions.
• Work with the senior account manager on claims tracking and loss history analysis.  Run loss reports in preparation for renewals where open or outstanding claims items can be resolved to improve the client's pricing and coverage options.

Agency Claims Account Manager Responsibilities:

• Bachelor's degree is required; must possess strong critical thinking and problem solving skills.
• A highly desired candidate has approximately 2-3 years of experience at another retail agency, brokerage or consulting firm as a commercial analyst or account manager with experience handling parts of the claims review and reporting process.
• Strong proficiency with Microsoft Excel. Able to input new claims data, analyze comparative data from loss run sheets and generate reports showing claims history and trends.
• Strong proficiency with Microsoft Excel.

Please contact Scott Thompson for immediate confidential consideration and additional details. 

Email: sthompson@insurance-csg.com

Phone: 515-216-5455

See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.

Check out some of my recent articles on the blog here:

Get Lucky!  Four Things you can Learn from Daft Punk's Success and Apply to your Career

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The Six Biggest Challenges Faced by Insurance Producers

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Four Skills that Every Account Manager Needs to Succeed

Bad Customer Service Experiences

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