Insurance agencies rely heavily on the counsel and expertise of risk
management experts to demonstrate to clients the firm's capabilities as a
valuable business partner. This position, Claims Manager, is far beyond
the typical paper pushing role that many agencies relegate their claims
processing to. It’s a leadership role that will oversee all of the
agency's claims processes, deliverables and advocacy with active participation
directly with clients. It requires
a very knowledgeable workers compensation claims professional
who also possesses an understanding of other property and casualty claims
to serve as the residence agency expert. This role is also
unique in that all the procedures and consulting methods put into practice in
the claims team will interrelate with the internal loss control division.
This will help the agency create consistency within its resource practice group
and also see both divisions grow over time through singular leadership.
Claims Manager Responsibilities
Work with internal and external parties as well as directly with the clients
during the claims process. Direct and manage claims staff on appropriate
reporting and follow up procedures with insurance companies, adjusters and
other third parties involved. Stay active in following complex open cases
through conclusion including investigating and negotiating for timely
settlements. To the best of your ability with a favorable outcome
for the agency's client.
Showcase the services of the agency's claims and loss control terms by
making presentations to current and prospective clients as a part of the sales
process. Create a proactive system of identifying and addressing business
operations with insureds that create hazardous, frequent and severe risk
management situations. Make sure your team has accountability for client
retention by constantly engaging with clients personally or by sending out
claims and loss control specialists on your behalf.
Develop shared goals for the claims and loss control departments.
Manage budgets, prepare reports for the executives to review and make
recommendations of staffing needs.
Develop a claims review process with the account management and sales teams
to communicate with clients throughout the year on claims handling. Visit
with clients in a consultative way about appropriate procedures and review loss
run activity.
Maintain a professional relationship with underwriters, adjusters and risk
management professionals to settle claims but also provide advocacy and handle
negotiations as needed. Issue drafts and other correspondence with
clients related to coverage findings and settlements.
Claims Manager Requirements:
At least 7-10 years of property and casualty claims experience. Though a
broad property and casualty background is beneficial the large majority of the
agency's claims deal with workers compensation policies. Therefore you
must be very knowledgeable and experienced in work comp claims.
Excellent communication skills. Able to write and present on claims
findings to the management team and directly in front of
clients. Up to date on insurance industry trends particularly with
workers compensation claims and risk management issues.
Prior management experience is required. Proficient in leading a high
performing team with oversight for workflows, policies and procedures, training
and development of claims staff; able to manage goal setting expectations with
your team.
The agency requires all of its employees involved in consulting with clients
to hold a Wisconsin property and casualty license. Must be able to secure this
within three months of employment.
Please contact Scott Thompson for immediate confidential consideration and additional details.
Email: sthompson@insurance-csg.com
Phone: 515-216-5455
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