Commercial Lines Claims Manager - Madison, WI

Insurance agencies rely heavily on the counsel and expertise of risk management experts to demonstrate to clients the firm's capabilities as a valuable business partner.  This position, Claims Manager, is far beyond the typical paper pushing role that many agencies relegate their claims processing to.  It’s a leadership role that will oversee all of the agency's claims processes, deliverables and advocacy with active participation directly with clients.  It requires a very knowledgeable workers compensation claims professional who also possesses an understanding of other property and casualty claims to serve as the residence agency expert.  This role is also unique in that all the procedures and consulting methods put into practice in the claims team will interrelate with the internal loss control division.  This will help the agency create consistency within its resource practice group and also see both divisions grow over time through singular leadership.

Claims Manager Responsibilities
Work with internal and external parties as well as directly with the clients during the claims process. Direct and manage claims staff on appropriate reporting and follow up procedures with insurance companies, adjusters and other third parties involved.  Stay active in following complex open cases through conclusion including investigating and negotiating for timely settlements.  To the best of your ability with a favorable outcome for the agency's client.
Showcase the services of the agency's claims and loss control terms by  making presentations to current and prospective clients as a part of the sales process.  Create a proactive system of identifying and addressing business operations with insureds that create hazardous, frequent and severe risk management situations.  Make sure your team has accountability for client retention by constantly engaging with clients personally or by sending out claims and loss control specialists on your behalf.
Develop shared goals for the claims and loss control departments. Manage budgets, prepare reports for the executives to review and make recommendations of staffing needs.
Develop a claims review process with the account management and sales teams to communicate with clients throughout the year on claims handling.  Visit with clients in a consultative way about appropriate procedures and review loss run activity.
Maintain a professional relationship with underwriters, adjusters and risk management professionals to settle claims but also provide advocacy and handle negotiations as needed.  Issue drafts and other correspondence with clients related to coverage findings and settlements. 
Claims Manager Requirements:
At least 7-10 years of property and casualty claims experience.  Though a broad property and casualty background is beneficial the large majority of the agency's claims deal with workers compensation policies.  Therefore you must be very knowledgeable and experienced in work comp claims. 
Excellent communication skills. Able to write and present on claims findings to the management team and directly in front of clients.  Up to date on insurance industry trends particularly with workers compensation claims and risk management issues. 
Prior management experience is required. Proficient in leading a high performing team with oversight for workflows, policies and procedures, training and development of claims staff; able to manage goal setting expectations with your team.

The agency requires all of its employees involved in consulting with clients to hold a Wisconsin property and casualty license. Must be able to secure this within three months of employment. 

Please contact Scott Thompson for immediate confidential consideration and additional details. 

Email: sthompson@insurance-csg.com

Phone: 515-216-5455

See our website at www.csgrecruiting.com/jobs for a complete listing of nationwide opportunities.

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