Thursday, January 26, 2012

Ten Common Mistakes that Job Seekers are making that keep them From Getting a Job! Part II

Welcome Back!  In case you missed it this week I've been talking about the mistakes that people commonly make in a job search.  On Monday I gave the first five.  You can read them here:



Below are parts 6 – 10.  Enjoy!!!

6.  Uses Poor Etiquette When Following Up
This is one that really trips people up.  Here is the deal.  When a company tells you that they will be in  touch by a certain date and you don’t’ hear from them you can follow up.  However, it is important that you follow up appropriately.  It is OK to make one phone call and follow up with an email.  If you haven’t heard back in 48 – 72 hours it is OK to send one more email.  However, if you do any more than this you will run the risk of appearing desperate or too aggressive.  This is the hardest thing to do but you need to just let it go.  The other thing you should be aware of is how to leave a voice mail.  People are busy.  When you leave a voicemail you need to leave three things:

  • Your name
  • Your number
  • Why you called – less than two sentences

If your voicemails become one sided conversations they will get deleted. 

7.  Unrealistic Salary Expectations
Salary is an issue that really gets people worked up.  In our minds our salary is a validation of our own self worth and signifies how other people value you.  The problem is that only in a vacuum is your salary a true estimation of your worth.  There are so many other factors that go into a salary including the economy, the economics of the company and the salaries of others in your position.  The truth of the matter is that your salary only has a little bit to do with you.  However, because we are in an ego-centric world we make it all about us and have expectations that don’t match with reality.  Here is the hard truth.  Generally you can expect a 5 %- 10% salary increase as an incentive for leaving a job in a good economy.  I’ve seen people get more than this and I’ve seen people get less but I’ve found that this is pretty realistic.  However, I hear many people ask for much more based on some silly premises.  Some of the best are:
  • I haven’t had a raise for three years so I should be making this – WRONG – anyone that uses this premise right now looks pretty stupid.  We just came out of the worst recession in 60 years.  Not getting a raise in three years does not entitle you to some form of back pay for your hardship in your next job.  It just means that you are like every other person lucky enough to keep their job through the recession. 
  • I just got my MBA or other professional degree – I should get $20K more a year now – WRONG AGAIN – This is another flawed premise.  I think that schools actively recruit people for professional degrees based on the promise of increased earnings.  They often float out how people with MBA’s make X% more than others.  What they don’t share is that this percentage is over the lifetime of a career not immediate.  Your MBA is not some magical salary key – it is a set of skills that will help you excel in the long run.  So if you are only taking the degree to get more money and not to develop yourself you have a big problem.
  • I’m really underpaid and I think I’m worth more – sorry I don’t have a snarky comment here – we all feel this way.  Make sure that you have some concrete reasons why you deserve more money.  Starting out with “I think” is never a convincing argument.

For more on salaries check out this article that I wrote last year:


8.  Act Arrogant or Uninterested
When you are interviewing you need to act confident.  There is no doubt about this.  However, many people confuse confidence with arrogance or disinterest.  Confident people talk about why they would be a good for a position and are excited to do so.  Arrogant people expect someone to tell them why they are great and acknowledge how good they are.  I don’t want to go to in depth here.  Just remember this key piece of wisdom.  Companies hire people that want to be a part of their organization – in order to get hired you need to act like you want it.

9.  Didn’t Dress to Impress
I wrote about this pretty in-depth last week but it is so important that I thought I’d mention it again.  How you dress for an interview shows what you thin about the opportunity and the company.  If you wear a suit you show respect and it signifies that you feel that this meeting is important.  Anything less than that suggests that either:
  • The interview isn’t important
  • You don’t understand social graces and don’t know what is expected of you
  • You think that you are better than the job

Don’t let what you wear say negative things about you.

10.  Lie or Misrepresent Themselves on Resume or Application
This is so obvious that I’m sure many of you think it is silly to bring it up.  I wish…  Here’s the deal, lying on your resume can and will come back to haunt you.  I’m sure many of you remember the high profile examples of  this like George O’Leary who was hired to be the head coach of Notre Dame (for you non-sports people this is one of the true dream jobs – or at least it was ten years ago) only to be fired after it was discovered that he lied about his education among other things on his resume.  However, blatant lies are the only thing that gets you in trouble.  Little white lies can hurt as well.  Some of the little white lies I see are:
  • Omitting a job
  • Making it appear that you still work for your most recent employer by not putting an end date on it
  • Changing your job title

Doing these little things can and will hurt you in the long run.

So there you go!  Let me know if you think I’m off base or if you have any things that I missed.  Have a great week and don’t forget to leave comments or email me at sthompson@insurance-csg.com.

Check out some of my recent articles on the blog here:














New Insurance Agency Opportunities in New Orleans and Baton Rouge

Hi There!  I'm working on some great opportunities in Baton Rouge and New Orleans!.  All of these are agency positions and will require that you live in the specific location.  Below you will brief outlines of each position and a link to a more detailed description.  Please let me know if you have any questions or suggestions.  

Senior Employee Benefits Account Manager/Supervisor – Baton Rouge, LA
I’m working with one of the leading employee benefits agencies in Louisiana and they have a need for a really sharp service person to take on a book of business and oversee part of the service staff.  Our client is looking for a strong leader that can lead both vocally and by example that has experience working with self funded and groups as large as 1,000 lives.


Commercial Lines Account Manager – New Orleans, LA
Our client is a well respected, privately held agency located in New Orleans.  They focus on large commercial risks including construction and hospitality.  They are seeking someone with a strong personality that can manage a book of business soup to nuts so that the producer can be out there prospecting.  Our client needs someone that has strong marketing and client facing experience.


Commercial Lines Practice Leader – Baton Rouge, LA
This is an awesome opportunity for a strong leader.  Our client is seeking someone with a strong operations background that can come in and immediately take over management of agency operations and the commercial lines service staff.  This is an opportunity that will allow someone strong long term growth and requires that someone have previous agency management experience, hiring and firing experience and a strong track record of positive change management.


Commercial Lines Account Manager – Baton Rouge, LA
Our client is one of the top regional brokers in the nation.  They are looking for someone that has strong middle market experience working with accounts as large as $40K in revenue.  The appropriate person will be comfortable working with underwriters and with clients and must be very detail oriented.  One of the many perks of working for this company is that they offer terrific retirement benefits.


Tuesday, January 24, 2012

Social Media Gone Bad

Noticed a pretty funny article today about social media and how marketing on it can backfire.  McDonalds had a bright idea to ask for people to share  their McDonald's stories using the hash tag #McDstories.  I guess that their thoughts were that people would share how great McDonalds was.  Talk about a big FAIL.  McDonalds had a huge social media backfire when people started sharing their horror stories.  You can read the whole article by clicking on the link below.  It's some pretty funny stuff and shows that you should be careful what you wish for:



Check out some of my recent articles on the blog here:














Senior Employee Benefits Account Manager/Supervisor - Baton Rouge, LA

I"m working with one of the leading employee benefits agencies in Louisiana and they have a need for a really sharp service person to take on a book of business and oversee part of the service staff.  Our client is looking for a strong leader that can lead both vocally and by example that has experience working with self funded and groups as large as 1,000 lives.  Full job description is below:


Senior Employee Benefits Account Manager/Supervisor
Our client is an independent insurance agency experiencing dynamic growth in group benefits.   The team has a need for additional leadership with this role, Senior Benefits Account Manager, Supervisor, overseeing the behind-the-scenes logistics of the client service team.  You'll manage the day-to-day functions of the administrative team while also maintaining a personal book of clients to service.  You'll ensure quality control and best practices are being met.

Senior Benefits Account Manager, Supervisor Responsibilities:
Take the lead role on policy administration, renewal coordination an daily client service of an assigned block of fully funded and self-insured group benefits accounts.
Become involved in complex accounts or ones with escalated customer service issues.
Work with the Employee Benefits Manager to implement training, mentoring, workflow improvements, goal setting and performance plans as needed for the Account Managers and Analysts who report to you.

Senior Benefits Account Manager, Supervisor Requirements:
College degree or minimum equivalent experience is required.
At least six (6) years of insurance company group medical experience (underwriting, sales support and account management experience will be considered) or five (5) years of insurance agency account management/consulting work.
Possession of state L&H license or able to obtain one within 90 days of hire.
Prior team leadership or management experience.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 x17  Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.


Check out some of my recent articles on the blog here:
















Monday, January 23, 2012

Hot Opportunities in Nashville and Memphis

I’m working on several opportunities in both Memphis and Nashville.  Please take a look below and let me know if you have any suggestions or ideas. 

Memphis Jobs

Commercial Lines Account Manager
This is a great opportunity for a self starter.  Our client is a strong regional agency that is looking to hire someone to manage a book of business for a producer that splits time between two different offices.  Because of this they need a sharp account manager that "thinks" like a producer, is self directed and is very proactive.  This individual must be a strong problem solver and have terrific client facing skills.  The client plays in several niches and focuses on middle market commercial risks.


Commercial Lines Account Managers
I have another client that has multiple needs in the Memphis area.  They are looking for polished and professional personalities and have needs for senior account managers as well as assistant account managers.  The senior account managers must have large commercial experience.  Assistant account managers only need insurance experience and they will train people coming from the personal lines field.  This is a great shop that is truly a leader in Memphis.


Nashville Jobs

AVP Strategic Sourcing Employee Benefits – Nashville, TN
This is a great opportunity that is a little different than the things I normally recruit on.  It’s outside the insurance industry yet they seek someone who is likely within the insurance industry. My client is looking for someone who has a strong knowledge of employee benefits, contracts, pricing, negotiations in a role where they will negotiate price reductions on benefits for members of the purchasing group. Its a tough search because it has elements of procurement  but it is not procurement in it’s truest sense and it is not an HR position and is not part of the HR department.  Please let me know if you have any suggestions!


Personal Lines Account Manager – Nashville, TN
This is a great opportunity for someone with light personal lines experience.  Our client works with affluent and high net worth personal lines clients and is seeking someone to step in as a customer service representative to work with their accounts.  This job will primarily handle administrative duties but will also have some client contact that will require a terrific phone persona


MGA/Broker Branch Manager- Nashville, TN
Our client is a top ten MGA/Wholesale Broker that is seeking a branch manager to run their Nashville office.  This is a great opportunity for someone with a very strong management background that has wholesale experience.   The job will have P & L responsibilities as well as production responsibilities.


Check out some of my recent articles on the blog here:














Ten Common Mistakes that Job Seekers are making that keep them From Getting a Job!

Good morning everyone!  I hope that your weather is a better than mine here in Iowa.  I woke up to nearly two inches of snow with a nice glaze of ice underneath it.  Yuck!  Anyway, this week I’m going to write a two part series about ten common mistakes that people are making when looking for a job.  These things are issues that plague many people and often times stop them cold.  I’ll post the first part today and hopefully have part two up on Thursday!  Have a great week!!

1.  Only Uses Job Boards – Doesn’t Take Advantage of All Resources

This is one that completely baffles me.  When you are in a job search it is often times a devastating situation where not getting a job could lead to horrible financial consequences.  So why don’t people use all of the resources available.  When I talk about this many people assume that I’m just referring to the people that spend all of their time on job boards, apply and hope for a call back.  This is just one way that people make mistakes.  I can tell you that I work with some people that are higher level that have told me that they only look for jobs that they hear from word of mouth because the only jobs are unadvertised.  Similarly, I’ve seen people that have moved  their search solely to LinkedIn or tell me that they don’t need a recruiter because they have it covered.  While I might be slightly biased in thinking  that your best option is definitely a recruiter (wink), you should be taking advantage of all resources out there.  Ignoring one or several of these outlets is stupid and self limiting.

2.  Don’t Apply or Interview with a Company Because of Preconceived Notions

This is another one that really hurts people.  Consistently I bring people opportunities and the response is that they wouldn’t work for that company because they’ve heard bad things about them.  First let me start by saying that I appreciate that there are bad companies out there that truly treat their staff terribly.  However, I’ve found that in some cases the perception out there is far different than the truth.  Regardless of the reputation, the only way you will ever know is to talk to the company and make your own decision.

But why you may ask?  My friend worked there and was treated horribly, was overworked, felt like it was a sweatshop, had a problem with person X.  This thinking is the problem.  The fact of the matter is that when someone doesn’t work out at a company they rarely leave with a positive impression.  How many of you are so enlightened that you could say – “You know, the company asked me to leave because I couldn’t meet their expectations.  I’m sure that it was a two way street and that we both made some mistakes.”  I know that there are many of you that can say that, but that is not always the case and you should go out and make your own decisions instead of limiting yourself based on the experiences of others that have different skills and a different work ethic than you.

3.  Outdated Resume

This is something that is just plain inexcusable.  If your resume sucks you will not get that job.  Recently I went into great depth about resumes and offered some helpful tips.  You can read this here:


The style of your resume is important.  Other things are even more important.  Make sure you have your correct contact information on there – If I call and get a disconnected number there is a 50/50 chance  that I’ll try the second number.  Also make sure that the resume you are sending out is up to date.  If I ask about the current job listed on your resume and you tell me that you haven’t been there for 18 months I feel like I’m being tricked.  A company will too.

4.  Don’t Follow up With a Thank You Note or Email

This just flat out kills you.  Right or wrong, stupid or smart – there are things that are expected of  the job seeker.  Following up with a thank you note is one of them.  It used to be expected that it be hand written but honestly an email will suffice.  Some employers are willing to overlook this.  However, there are many out there that will quit considering you if they don’t receive one.  You can read more about thank you notes by following this link from a post of mine last year:


5.  Apply to Anything and Everything

This is another area that can hurt people.  I know that you need a job.  However, with 10% unemployment you need to  be realistic about what you apply to. If you just got laid off as a teacher you will find it very difficult to get hired as an insurance producer.  These chances diminish even further when you apply for the job by just sending your resume and by not telling me why you would be able to make this transition.  I feel that many people take the approach that if they just apply to everything then someone will eventually call you back.  WRONG!

When you are looking for a job you need to look for positions that fit your skill set and apply with specific information about why you should be considered.  I have not problem with someone being out of the box or reaching a little bit – this shows creativity.  However, in order to be successful doing this you need to be able to make an argument.  You should also listen to the person that is telling you no.  If you can tell that they aren’t open minded then stop wasting your breath.  Understand that probably 1 in 10 people will be open minded enough to consider someone that doesn’t have the required experience and even be open to hearing you argument.

So that is the first part of the article.  You can find the second part here:

Ten Common Job Hunting Mistakes Part II

Let me know what your thoughts are and if you have any suggestions. 
Have a great week!  As always you can reach out directly to me at sthompson@insurance-csg.com.

Check out some of my recent articles on the blog here:


















Friday, January 20, 2012

Hot Opportunities in North Carolina

Hi There!   I’m seeing a lot of growth in North Carolina. I’m working with several agencies that would like bring on some great service people.  Please take a look below and let me know if you have any suggestions.  Have a great weekend!

Commercial Lines Account Manager – Raleigh, NC
This is a terrific opportunity for a client of mine that is looking to hire a new commercial lines account manager.  This client offers a terrific work life balance and a wonderful benefits package.  They are seeking a strong commercial lines account manager that can handle working with large accounts with duties including working with experience mods, marketing and heavy client interaction. 


Employee Benefits Account Manager – Greensboro, NC
This is a great opportunity with one of my best clients.  They are looking for a very sharp account manager with middle market and large account experience (250 – 2,500 lives). Self funded experience is a must.  This place offers terrific benefits and a great work life balance.  As always please let me know if you have any suggestions or are interested yourself. 


Employee Benefits  Assistant Account Manager – Raleigh, NC
 I'm working on a great opportunity for a employee benefits account manager.  My client is a well respected consulting firm that focused on 10 - 500 life groups and larger. They are looking for someone with a strong self funded background that can be the quarterback for a good book of business.  Client facing skills are very important and exposure to wellness, marketing and daily administration are a plus.  


Commercial Lines Marketing Account Executive – Greensboro, NC
This is an update on a previous search that I've been working.  My client is a well respected agency that is seeking someone with strong commercial lines experience to step into a marketing role.  Our client is looking for a strong technician and is open to someone that has been in an account executive/account manager role or a commercial lines underwriting role.



Construction Commercial Lines Account Manager – Charlotte, NC
This is a terrific opportunity for a client of mine that is looking to hire a new commercial lines account manager.  This client offers a terrific work life balance and a wonderful benefits package.  They are seeking a strong commercial lines account manager that can handle working with large accounts with duties including working with experience mods, marketing and heavy client interaction. Additionally they need someone with strong construction experience.

Thursday, January 19, 2012

What's up with Construction Insurance?

Hey everybody!  I was wondering if anyone else has seen a change in the insurance market in regards to insurance.  Before the recession hit construction insurance experience was one of the top qualifications I was searching for.  I consistently had clients asking for experience working with contractors, large and small, large wrap ups, self insured funds and the like.  Some of the biggest hubs for these were Charlotte, Atlanta, Birmingham, Denver and Phoenix.  Then the market bottomed out and I have literally seen nothing since 2008.  Now this month I'm working on five positions for large construction.  Three are in the Southeast, one is in Chicago and one is in Pennsylvania.

What are you guys seeing in the market?  Are things changing?  If so why?  I'd be interested to hear your thoughts.

For all of my thoughts on insurance and job hunting check out my blog at Scott the Insurance Recruiter

Wednesday, January 18, 2012

Three Loss Control Positions in the Midwest - Illinois & Iowa

I'm working with a client looking for three people with loss control experience in the Midwest.  Our client focuses on writing strong main street commercial business.  They have opportunities for a loss control manager in Peoria, and loss control reps in Chicago and Dubuque or Davenport.  Job descriptions are below:

Loss Control Manager - Peoria, IL

Since the early 1900's our client has risen to become one of the country’s most successful insurance providers. They are financially strong with an Excellent AM Best rating. Our client is seeking a Loss Control Manager to handle their commercial business accounts.

Loss Control Manager Responsibilities:
Hiring and managing all Loss Control personnel.
Conducting routine audits.
Inspecting small to mid-size commercial accounts, such as light manufacturing, retail establishments, restaurants, motel, and related exposures.

Loss Control Manager Requirements:
Five plus years experience in loss control operations, primarily with small and mid-size accounts.
Loss control leadership experience.
CSP designation preferred along with Bachelors degree in Safety engineering or related field.
Must have strong background in both property and liability analysis.
This position and the department have plans for future expansion and will need individual with strong organization and development skills.
Experience building a loss control department from the ground up required.
Minimal travel.


Loss Control Reps - Dubuque, IA; Davenport, IA; Chicago, IL

Since the early 1900's our client has risen to become one of the country’s most successful insurance providers. They are financially strong with an Excellent AM Best rating. Our client is seeking a Loss Control Representative to handle their commercial business accounts in eastern Iowa. In this role you will provide a high level of loss control service to assist customers in loss reduction and loss avoidance.  Provide Underwriting Department with account information to enable them to properly price and select accounts.  Assist sales agents in obtaining and retaining quality accounts.

Loss Control Representative Responsibilities:
Provides loss control services to customers by conducting safety surveys, analyzing risk experience, and assisting insureds in improving loss control programs.
Works with customer’s management to provide comprehensive and sophisticated loss control consultative services.
Consults with customers on ways to control hazards in order to reduce or prevent losses and influences customers to implement recommendations.
Provides underwriting with technical loss control survey reports and recommendations that will enable them to properly select and price accounts.
Maintains effective relationships with sales agents, underwriting, and claims.

Loss Control Representative Requirements:
Bachelor’s degree in safety management, occupational safety, or related field.
3+ years of experience in loss control, risk management, or occupational safety.
Possess a strong understanding of Property and Casualty insurance.
Demonstrated success in providing training presentations for large groups.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 ext 17. See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.


Check out some of my recent articles on the blog here:














Back to Basics: Five Interview Tips You Need to Follow

Hello Everybody!  I hope that you are having as good of a week as I am!  I’ve been kicking the New Year off with some back to basics tips for job hunting and will be continuing this week by talking about interviews.  Before I jump into my thoughts on interviewing I thought that I’d share why I’m focusing on the basics this month. 

I’ve found that a lot of the job hunting media out there focuses on new and exotic ways to get a job.  While I think that there is a place for out of the box ideas, I truly believe that there are still some unwritten rules that should be followed.  These rules are always going to be true and will sadly be what will set you apart in this day and age.  Anyway, I digress.  Here are the top five (plus one bonus tip)!

1.  Wear a Suit – Look Good

You should always wear a suit to your first interview.  Period.  End of story.  There are a couple of reasons why you should wear a suit:
  • It makes you look good and professional
  • It shows that you are interested in the position and taking it seriously
  • It shows respect

Of these reasons the last two are most important.  Now as with anything in life there are some extenuating circumstances where you can’t wear one.  The interview could be at the last minute.  It could arouse suspicion with your current employer.  All of these are important factors.  What is important is that you need to acknowledge that you aren’t wearing one and apologize to every person that you interview.  This will show that you understand what is socially expected of you.
            But “we are in a more casual society now, can’t I just dress professionally?” you might say.  This is where things get a little tricky.  I still maintain that there is really no option for a first interview.  However, there is a little more leeway for subsequent interviews and you may have some options.  Pay attention to what others in the office are wearing when you are at your interview.  If everyone is in a suit then you should wear a suit.  If, however, the office environment is a little more casual I think that you can dress it down a touch,  I would still wear something a little more formal – perhaps a sportcoat and tie for men or a nice blouse and skirt.  Just remember that you should dress to impress.  One thing to remember though. I recently had a candidate go into a third interview with the head of an office.  His interview process had been very casual, but the final interview was with one of the officers of the company.  He only wore a sport coat and one of the first things that the officer said back to us was that he wasn’t wearing a suit.  So you should put some thought into how you should dress for each interview especially if it is with a VIP.  The parting thought on this is that you can always ask someone in the company what you should wear.

2.  Research the Company Correctly
This is a tip that every recruiter, career counselor or career guru throws out there.  Personally I think that it is a pretty worthless tip. It is so broad and ambiguous.  It recently struck me that people should be told what to research.  What are companies looking for?

Like many things I think that part of this is a test to see if you can do what you are supposed to do.  If the interviewer asks if you have done some homework on the company and you say no it shows that you pretty much don’t care.  However, I can tell you from experience that earlier in my career I tried to research a company before an interview and came away with a bunch of useless information that didn’t help me in the interview process.  So here is what you can look for and what you can say about it:
  • Talk to someone that you know in the industry and get their positive assessment in the company – then you can answer the question by saying “I’ve spoken to several people in the industry that respect your firm.  I’ve been really impressed by what I’ve heard about your _____.”  You can fill in the blank with whatever you heard using words like professionalism, culture, customer service…
  • Research what the company does and say – “I have looked at your organization and I’m really excited about plastic.  It’s definitely the next big thing and I really look forward to learning more about your vision for the future of plastics.”  (For all of your really young people this is a shout out to the Graduate.)
  • Look for an article about the company and say – “I’m really impressed with your company – I recently read an article talking about your growth last year and hope to find out how I could be a part of it.”

Here is what you can’t say.  Don’t bring up a negative issue you found on the internet and share it with them.  Don’t say I didn’t have time.  However, you might be in a situation where you can’t find any information about the company.  What do you do then?  In this case you should be honest.  Tell the interviewer, “I tried to do some research about your company and couldn’t find a great deal of information.  I understand that you are in plastics, but could you tell me a little more about what your company?”

3.  Drive to the Interview a Day Early
We all rely on technology.  I know I do.  One of the problems people have in their job searches is that we have little computers in our pockets that help us do things immediately that we used to have to plan for.  Let me tell you a little secret….  Mapquest, Google Maps and other GPS services are not 100% accurate.  They are great tools for when you are meeting your friend at a new restaurant and can be ten minutes late.  They are not a great tool to rely totally on for an interview.  If you want to make it the interview early (you should always be 5-10 minutes early – never more) you need to physically drive there the day before.

4.  Bring a Portfolio and Something to Read
As I stated before you should be early to an interview.  However, this poses another question.  What should you do when you get there?  Make sure you bring something to read like an industry magazine or a newspaper – don’t bring your cell phone and start playing Words with Friends.  This will make you look casual and will also calm your nerves – you want to avoid looking like that guy that is sitting in the office for ten minutes tapping their foot and waiting for the interview.  That guy looks creepy.
You should also bring a portfolio that has your resume and any notes you have taken.  Have this portfolio is helpful for two reasons.  First, it gives you a way to hold on to your resume without it looking like you crumpled it up and kept it in your pocket.  Second and more importantly it gives you something to hold on to during the interview.  When people are nervous they get fidgety and they start doing things with their hands.  This can be like a security blanket for you.

5.  Treat the Receptionist with Respect
Something that many people don’t realize is that the receptionist of an office is one of the owner’s most trusted advisors.  Often times they are the glue that keeps an office together and they will give the hiring manager their impression of you.  So… treat them like gold.  Introduce yourself to them with a smile and let them know who you are there to see.  Thank them when they go get your interviewer and thank them if they offer you something.  Be polite and respectful and this will go far. 

Bonus Tip – Turn Off Your Cell Phone
I probably don’t need to go in depth on this one.  If you have the ability to do so just leave it in the car.

That’s all I have for this week.  Let me know if you have any questions or comments.  I can be reached at sthompson@insurance-csg.com.  Have a great week!!!

Check out some of my recent articles on the blog here:















Tuesday, January 17, 2012

Construction Commercial Lines Account Manager - Charlotte, NC

This is a terrific opportunity for a client of mine that is looking to hire a new commercial lines account manager.  This client offers a terrific work life balance and a wonderful benefits package.  They are seeking a strong commercial lines account manager that can handle working with large accounts with duties including working with experience mods, marketing and heavy client interaction. Additionally they need someone with strong construction experience.

Commercial Lines Account Manager

Our client is a Top 50 independent agency with annual revenues in excess of $20 million.  They are a seven generation company with offices throughout the Mid-Atlantic to position themselves next to their clients.  They have a dynamic, professional sales and service staff that strives to offer service above their competitors.  Their service department seeks a knowledgeable, senior client manager with experience handling large, complex accounts as the primary account service coordinator.

Commercial Account Manager Responsibilities:
Serve as the primary client service point of contact to the insured.
Answer questions about coverage and pricing, create and execute the renewal cycle, coordinate all renewal marketing and create RFPs.
Be a resource for producers and client service colleagues concerning markets, coverage issues and claims.

Commercial Account Manager Qualifications:
At least five (5) years of commercial insurance experience as an Account Manager or Account Executive.
Bachelor's degree is strongly preferred; pursuance of continuing education like CIC, AU or ARM is highly desired.
Large account experience exceeding $100k-$200k in premium.
Broad coverage proficiency in general liability, commercial auto, large property, and workers compensation; construction exposure is highly desired.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-216-5455  Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.


Construction Commercial Lines Producer - Chicago

I'm working here on a terrific opportunity for a commercial lines producer that my client is looking to bring on to partner with a senior producer and eventually take over the book.  They are looking for someone with sales experience working with large accounts in the $10K - $100K revenue range.  Prior construction experience isn't an absolute but would be preferred.

Construction Commercial Lines Producer

Our client is a leading independent agency in the Midwest that has been in business for nearly 50 years and ranks in the top 100 insurance agencies in the country.  They are currently looking for a dynamic individual to join their Commercial Lines division as a Producer.  The ideal candidate will be currently in in middle-market to large commercial and have some exposure to construction risks.

Commercial Lines Producer Responsibilities
Ability to create an aggressive business marketing plan to drive revenue in a 3-5 year period.
Ability to network at the C-level to determine the customer's business needs and subsequent insurance requirements.
Cross-selling additional lines of coverage to round out accounts.
Up-sell and renew existing clients with additional products and services.

Commercial Lines Producer Requirements
5-7 years of experience working in an independent agency or applicable direct marketing.
Ability to transfer existing book of business a plus -- willing to purchase the book when possible.
Must possess applicable state insurance license, with additional professional designations a plus.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 ext. 17  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.


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