Client Service Manager (Senior Account Manager)
Our client is a specialty commercial insurance agency with a strong focus in a very unique niche. This position, Client Service Manager, manages a team of Account Managers and Assistants servicing the agency's total book of business. The agency is looking for someone who will ensure that customers receive the best service possible, and who can coordinate functions with service staff and clients.
Client Service Manager Responsibilities:
Monitors performance of employees and takes action to correct substandard performance with emphasis on customer service quality.
Manages recruiting, training, work review and policy administration processes.
The coordinator for new and renewal business; ensuring accurate claims and audit information, compliance, submission compilation, written service execution and renewal marketing strategies.
Works with accounting for finance related matters like account billing, payroll, collections, agency licenses and surplus lines tax filings.
Client Service Manager Qualifications:
At least five (5) years of commercial insurance client service experience; prior management or team leadership is required.
Bachelor's degree is preferred; pursuance of continuing education like CIC, AU or ARM is highly desired.
Broad coverage proficiency in general liability, commercial auto, large property, and workers compensation; entertainment exposure is highly desired but not required.
Comfortable managing a team averaging 8-10 direct reports.
Active TN P&C license.
Please contact Scott Thompson for immediate confidential consideration and additional details. Email: sthompson@insurance-csg.com Phone: 515-987-0242 x17 Fax 515-987-0004 See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.
Commercial Account Manager
Our client is a specialty commercial insurance agency with a strong focus in a unique niche. This position, Commercial Account Manager, will be responsible for supporting the agency's ongoing efforts to provide quality customer service and risk management consultation.
Commercial Account Manager Responsibilities:
Serve as the primary client service point of contact to the insured.
Answer questions about coverage and pricing, create and execute the renewal cycle, coordinate all renewal marketing and create RFPs.
Be a resource for producers and other account managers concerning markets, coverage issues and claims.
Commercial Account Manager Qualifications:
At least two (2) years of commercial insurance experience as a CSR or Account Manager
Bachelor's degree is preferred; pursuance of continuing education like CIC, AU or ARM is highly desired.
Broad coverage proficiency in general liability, commercial auto, large property, and workers compensation; entertainment exposure is highly desired but not required.
Please contact Scott Thompson for immediate confidential consideration and additional details. Email: sthompson@insurance-csg.com Phone: 515-987-0242 x17 Fax 515-987-0004 See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities
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