Showing posts with label job seeker. Show all posts
Showing posts with label job seeker. Show all posts

Monday, June 25, 2012

Dealing with a Lowball Offer – Don’t get mad – Get the Job!



 Good day to you all!  Summer continues to move along nicely here in the Thompson household.  Kai is getting bigger.  Spot is getting bigger. And Ava and Mia keep making me sad by acting like big kids.  It’s also a special day for me – seven years ago today I married my wonderful, terrific, stupendous, bestest wife ever, Megan.  I am truly blessed! (I hope she is reading today…)



Now, on to my thoughts for today.  I recently was talking to a candidate of mine that was sharing a story about his last job.  This individual is very successful, qualified and has terrific experience.  He imparted to me that he recently received an offer from a company that was really low – his response was to laugh, act insulted and tell them that they would have to come up with something better than that to get him – after all he was unique and highly skilled.

Believe it or not – this happens more often than you think and to be honest it is a trap that many candidates fall into.  Before we talk about what to do, it is important to understand why offers come in low.  Below is a quick list of potential reasons:

  1. Your salary needs haven’t been adequately communicated
  2. Company is limited by budget
  3. When a range is given the candidate always assumes the high and the company assumes the low
  4. Candidates have unrealistic expectations
  5. The salary matches the position and not the candidate
  6. The company wants to leave room to reward you for good service
  7. The company wants to keep your salary in line with others in the organization (it is never anyone’s business what you make but somehow things like this seem to always get out – especially when there are inequities)

You’ll notice that I didn’t put in:

  1. Because they really don’t want to hire you and want to make you mad

You see – when a company makes an offer it is because they like you, want you to be a part of their organization and value you.  Sometimes they get the offer wrong or are unable to get it right.  So… if you like the company and they like you – why do people choose to respond like a wounded puppy?  It’s because we tie our ego to our salary – in our culture our salary is an estimation of our value.  If it were just another factor then people’s initial reaction would be to figure out how to work something out instead of getting mad.

Below are  five ways to deal with the low offer and get the job!

1.  Take a deep breath!
The first step is to take a deep breath and remember that the company isn’t trying to disrespect you.  In fact – you should be preparing yourself for the worst case scenario beforehand so that you are surprised if it is good.  Not mad if is bad. 

2. Set Expectations Beforehand
I’ve harped on this over and over and will never stop.  Talk about your salary needs.  For some reason people are really afraid to discuss their salary needs.  Usually this stems from some bad advice saying that talking money is in poor form or a fear that bringing it up will knock you out because they are out of your range.  When you do this you need to be armed with more than “I want $X.”  You need to justify why you want something.  You should share your recent salary history, factors why you deserve more and a specific range that you are comfortable with.  Remember, if you suggest you want $50K - $55K – you lose the right to be angry when they offer $50K.  Be honest – tell them that you want $55K - $60K then. 

3.  Be prepared to Negotiate
The first thing I tell anyone about negotiation is that you need to be prepared that the company can pull the offer and that you need to weigh this before you counter.  However, if you can’t accept the position it the current package then what do you have to lose?  I’ve encountered many people that have turned down an offer without asking only to find out after the fact that company would have made concessions to get them in.  When considering this don’t be afraid to negotiation on other items besides salary.  Vacation and benefits are free game.

4.  Thank them for the offer and ask for time to think about it
Even if you know that the offer won’t work for you – Thank them for it.  It’s good manners!  Thank them for the offer and ask if you can think about it for a day or two.  Give them a specific timeframe like – can I get back to you by Tuesday?  Remember that time kills all deals and that you shouldn’t try to push it farther than 24 – 72 hours.    When you get back to them start out by thanking them again.  From there tell them that you are really excited about the position but can’t make it work at this level.  Tell them that you would be happy to accept if they can get as close as possible to $X.

5.  Don’t deal in absolutes
When I was in school one of my teaches always told me that when taking a multiple choice test you should always avoid answers that have absolutes including always, never, every none.  The same can be applied to negotiations.  Essentially you can’t give ultimatums.  People don’t respond well to them.  Soften your approach by using words like close, near and about.  Finally, give them options.  Things like – I’d really like a higher salary but I could also look at a higher bonus potential.  However, only give these options if you are comfortable with all outcomes.  It’s kind of like the salary range.  You can’t give an option to soften things and then be mad because they chose the option you didn’t want.

That’s that.  I’m interested to hear about what you guys think on this subject.  Am I right?  Am I way off base?  Have a great week and as always feel free to leave comments or email me at sthompson@insurance-csg.com!

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Monday, June 18, 2012

Interviewing is Just like Dating –4 Dating Tips that can be Applied to your Search (or love life)


Hello world!  I hope you all had a terrific Father’s Day weekend!  As expected we were very busy.  The highlight of my weekend was taking the kids to the local Johnston Greendays Festival where there was a carnival.  Ava (5) and Mia (2.5) completely shocked me when they bypassed the kiddie rides and aimed all of interest at the fast rides.  By far their favorite ride was the Scrambler!



The funniest part about all of this was that neither of them said a word during the entire ride.  Then when it was over they started yelling Again, again, again!!!  And that’s the update from Des Moines!

Today I was perusing the internet when I came across an article titled - What Guarantees a Second Date by Christine M. Coppa – No -  I wasn’t looking for tips…  things are very happy in the Thompson household.  However, I’ve always believed that interviewing for a job is very similar to dating.  Let’s compare they are both worrisome, stressful, create sweaty palms, often not fruitful, both have the goal of generating a long term outcome, and you only want about 10% of either to call you back.  Anyway, the article gave four tips that in my opinion are just as applicable when you interview.  Have a look!

1.  A Shared Passion is Extremely Powerful
The dating article suggests that when there are shared interests there is a higher likelihood of sparks.  It  continues by saying that even when there aren’t sparks the common interests can lead to a second date as the common ground is reason enough for a second look.  Interviewing is the same way – I’ve often believed that someone’s work history and skill set accounts for only 50% (probably lower than this) of the reason someone gets hired.  The rest is personality, culture fit and - to be totally honest - how much the interviewer likes you.

So… how do you find common ground?  You can do this in a couple of ways.  First, Google your interviewer.  Be careful not to dig too deep into their personal life and instead look for any bio’s about  them and their LinkedIn page.  Look for common professional interests like education, associations and hobbies.  The other way you can do this is to look around when you enter their office.  A brief glance of my office shows about fifteen Iowa Hawkeye trinkets and even some bobble heads from the movie A Christmas Story.



Don’t make it the center of your interview but when you are gliding through the warm up, find a way to work it in.  You can say things like:

  • So… have you ever stuck your tongue to a light pole?
  • How about them Hawkeyes!
  • It’s really nice to meet you – I noticed you are in this association.  I just joined.  How long have you been a par of them.
  • I was looking at your bio and noticed that you went to XYZ State – so did I!  Was it a great experience for you too?

At the end of the day its just a way to grease the wheels and make your interview go smoother.  They will be more comfortable with you and will remember you!

2.  Put some Advanced Listening Skills into Practice
The article gives some really novel advice.  Listen to your date – it even suggests that you remember what they say and mention it again later.  Not so surprising is that you should listen to your interviewer as well.  One of the biggest problems I encounter is that people assume that the sole purpose of an interview is as an avenue to showcase  their skills and put themselves on display.  WRONG!  This is certainly an important component.  However, interviewers are looking for you to show off your social skills and your ability to interact in a conversation.  Furthermore, they are looking to promote their company and inform you about them and the position. 

This means that it must be a two way conversation and that you need to listen and listen well.  This can manifest in two ways.  First of all, you can refer back to something that the interviewer said later in the interview – as a bonus you can also refer back to something they said in a thank you note as well!  Secondly, you can practice active listening when they are speaking.  Make sure that you appear attentive and that you are making eye contact,  maybe taking a note or two and giving the appropriate body language – try nodding why they are talking.

3.  Comfortable Atmosphere = Comfortable with Each Other
This one is probably a better tip for the interviewer than the interviewee.  Yet I  think that it is important.  The article suggests that a dive bar is better for a first meeting than a 5 star restaurant.  I agree – if you are surrounded by formalness you will probably act formal instead of being yourself.  Like I said you really can’t control this as much you would like but there are a couple of things you can do:
  • Make yourself comfortable by wearing the suit you look the best in – not your best suit
  • If given  the chance to suggest a meeting place – suggest somewhere casual and laid back – Starbucks always is a nice choice

4.  Being Courteous is Key
I’m pretty sure I’ve written before that we are in the post Emily Post world – for those of you who don’t know, Emily Post is a world renowned expert on manners.  It just seems like we are increasingly forgetting to use our manners.  This goes without saying on a date but the same is true in an interview.  Below are a list of common errors people make:
  • Not holding the door for someone
  • Not saying thank you
  • Sitting down before your interviewer
  • Not shaking hands
  • Chewing gum
  • Not turning off your cell phone
  • Not wearing a suit
  • Showing up late

All of these things are in poor form and will hurt you.

That’s all I’ve got for this week!  Please let me know if you have any questions or comments and make it a great week!  As always you can email me at sthompson@insurance-csg.com or leave a comment below!

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Thursday, June 7, 2012

Five Biggest Problems Encountered When Working With a Recruiter – and how to deal with them!


Good morning!  I apologize for not having a post out last week,  I took half of the short week to celebrate my daughter’s and my own birthday and to go out and get a new puppy for the family.  If you haven’t seen him – meet Spot!

A very happy birthday to Ava and Me!




In case you haven’t followed my growing family – the current tally is five – Ava (5yrs), Mia (2.5 years), Kai (2 months), Scout (Cat) and Spot (puppy).  As you can imagine, coming to work is a welcome break most days. 

Yesterday, I had a candidate of mine experience a really awful situation working with a competing recruiter.  I’m not going to go into details about what happened but know that it was really upsetting to her and really  troubling to me as any bad actions of recruiters reflects poorly on the industry in general and on me.  So… today I’m going to talk about some of the common problems people have with recruiters and give some advice about how to deal with it. 

Before we get started though let me say that recruiting is like any other industry.  A vast majority are ethical, hard-working people that are serious about helping people with their careers.  I’ll be honest – I do it for the money -  I have to pay for that new puppy’s food – but I also really enjoy helping people.  Specifically, I like when I can help someone achieve a goal or improve their situation.  I honestly believe that most of my brethren feel the same way.  But just like in any industry there is the minority.  These people lie, misrepresent are unethical and have the ability to hijack your career.  I’ve written a little about this before and you can read it at the link below:


Now that you’ve done your background reading, below are five of the biggest problems encountered when working with a recruiter.  At the end I’ll give one other bonus tip – how to fire your recruiter.

1.  Recruiter Sends Out Your Resume without telling you

This is a really touchy subject and something that I’m pretty passionate about.  When you are in a job search you are the driver – period – end of story.  So, why should someone else arbitrarily decide that you should apply for something?  There are some recruiters out there that get overexcited about a job order and are so sure that there is a perfect fit that they immediately send out a candidate’s resume without checking with the candidate.  This is wrong – you have a right to know where your resume goes and the right to decline something.  There are a whole host of reasons why but here are a couple of things that could happen if this occurs.  You (the candidate) can look stupid because:
  • You have already accepted a job
  • You have already applied or are already interviewing with the company
  • You know someone personally there
  • Your boss knows someone personally there
  • You aren’t interested in the company and have to decline an interview

All of these things can and should be avoided.

What do you do?
At the end of the day you can’t totally protect this from happening.  Also, please know  that I don’t think that people do this with malicious intent – I think that it is more out of naïve excitement.  However, the easiest way to protect yourself is to do two things.  First, set the expectation with the recruiter that you want to be approached about anything before your resume is sent out – listen to the response.  If you don’t like it then suggest that the two of you shouldn’t do business together.  The second suggestion makes some uncomfortable.  Protect yourself by sharing everywhere you have already applied and places that you aren’t interested in.  This won’t stop your resume from being sent out but at least gives you a little more control.

2.  Recruiter Doesn’t Listen to You
Last week I went out to by a new iPad for my birthday.  I knew exactly what I wanted – a 32G 4G model from AT&T.  I went to Target and told the clerk what I was looking for.   They were out of stock.  He then tried to get me to pick another model.  I told him I wasn’t interested and then he ignored my comment and went on to tell me the benefits of a Wi-Fi only one.  He kept going long enough that I just finally walked away as one of the kids was screaming – it was convenient.  I had the ability to do this because iPads are in supply and I could go to several other stores.  While there are certainly other recruiters out there, there is most definitely a finite amount of jobs available right now.  Some recruiters refuse to listen to what you want and instead bring you sales jobs when you want service and vice versa. 

What do you do?
Be very clear about what you want.  Remember that most good recruiters talk to hundreds of people a month.  Give them the benefit of the doubt if they slip up and bring you wrong thing and gently remind them of what you are really looking for.  However, some will become rude and try to push you into interviewing – this is probably when you need to show them the door.  Now – this doesn’t’ mean that a good recruiter shouldn’t challenge your thinking.  In fact, I believe that they should make you aware of all opportunities that are close even if they aren’t a perfect match – the key is in how they approach you about it.

3.  Changes your Resume
This is something that blows me away.  There are some recruiters out there that will change someone’s resume making it more attractive – and I’m not talking about formatting.  They will change dates, change titles and even add job duties.  To me this is pretty clear cut and is wrong.  Please know that there are some acceptable areas where someone can change a resume.  They can put it in Word format so that it send easier.  They can also take out your contact information to protect themselves.  This is acceptable as it doesn’t misrepresent you in some way.

What do you do?
I’ll be honest I don’t have an answer for this one.  Unethical people will do unethical things.  You just need to be aware of it and call them out on it if it ever occurs.  To me this is probably a deal breaker and good cause  to end the relationship as well.

4.  Misrepresents the Job you are interviewing for
Before we throw all recruiters under the bus, I think that it is important to know that miscommunication is a pretty common occurrence in this world.  It is not uncommon for a company to tell a recruiter aspects about a job only to have it change.  This can include job duties, salary, title and really anything.  Similarly, I’ve had people interview for one job only to have the interview morph into a job interview for a different position that the company feels is a better fit.  Nevertheless, there are situations where the recruiter lies to get you to interview and you only find out about it when you make a statement about the position and are corrected in the interview.  This sucks…

What do you do?
Talk to the recruiter about it and gauge their response.  Some will be very apologetic and sincere – unless they also do Community Theater you will know if they are surprised as well.  If they aren’t surprised or apologetic – you probably need to look at them with suspicion in the future.

5.  Recruiter Doesn’t Call You Back
I’ll be honest – I don’t always call people back.  I try my best but it happens.  Occasionally I’ll forget to write down a message or get interrupted mid dial.  Remember that recruiters are people too and not infallible job hunting robots.  However, there are others that refuse to call back no matter how many times you call.

What do you do?
On the list of evils committed by recruiters this is one that is lower on the list compared to the others but is probably the number one complaint of candidates.  The reason why – its rude.  It’s also unavoidable – you need to understand that it will happen.  So – if you aren’t getting a response you need to create a plan of action.  Decide that you will only follow up  at regular intervals (twice a week, every other day, etc.) – more importantly follow up with email.  You should also remember a couple of things:

·        A 24 hour turnaround is nice – but a couple of days in not out of the question
·        As someone that calls people for a living I’ve noticed a phenomena that I’ll call the stalker rule.  The greater the frequency and volume of unanswered calls decreases the chance of a response.  What this means is that calling someone over and over again will probably not help your cause – the squeaky wheel doesn’t’ always get the oil here

Conclusion – Should I fire my recruiter?  How do I do it?
Let me start by saying that I don’t think you should fire a recruiter unless they really hurt your career chances.  To me this is limiting.  Look at it this way.  I’ll be the first to tell you that I don’t have every terrific job in every market with every company.  There are companies that won’t work with me or vice versa.  Secondly, I love shopping at Target – it’s a clean, cool store with nice quality products.  I hate shopping at Wal-Mart – but you know what if something is cheaper there or if they carry a product I can’t get at Target I’ll most definitely go there.  The same is true about recruiters.  Just because you don’t like them or necessarily trust them doesn’t mean you shouldn’t take advantage of them to achieve your goals.  So my suggestion is that you set clear expectations with recruiters about what you want and only take drastic action when you feel like the person is hurting you career – don’t burn the bridge unless you have to.

If you do need to do so I recommend sending an email that you save for documentation.  Keep it short and sweet and state the following:

  1. That you wish that they no longer represent you
  2. The date effective
  3. That you not longer be contacted by them
  4. That they no longer submit your resume

That’s all for today!  Have a great weekend and as always leave comments or email me at sthompson@insurance-csg.com.

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Thursday, May 3, 2012

Top Five Challenges Faced by Job Seekers in the Current Economy


Hello everybody!!!!  I hope you are having as great of a week as I am.  Spring is in bloom here in Iowa and it is really starting to get green here.  We are beginning to get some nice, hot, muggy days and lots of great thunderstorms at night.  On the home front, things are progressing nicely as well.   Baby Kai is progressing towards only getting up once a night and Mom and Dad are very appreciative.  On another note, I’m proud to say that I’m a new uncle once again.  My brother and his wife recently welcomed Blake Thompson into the world on May, 2nd!  I’m pretty excited that Kai will have a cousin that is almost exactly the same age.

Now on to the career stuff.  We are in a very unique job market right now.  Companies are starting to hire again but not at the level that we have been hoping for.  Unemployment is still fairly high and ultimately it is still a buyers market where the employer has the advantage in the process.  This presents some interesting challenges for job seekers that most certainly can be overcome if they are handled appropriately.  However, if you want to overcome them, as Ricky Ricardo once said “You got some ‘splainin to do!”



Below are some of the biggest challenges faced by job seekers and how you can make a convincing case.  Let me know if you agree or if you think I left something off!

1.  You are Overqualified
I’ll start out by saying that I hate this comment.  Often times it is used as a brush off which means that when it is actually the case it elicits a negative response from the candidate.  My take is that people are never overqualified for a position – that’s a stupid argument – however, I do believe that people can progress to a point in their career where they wouldn’t be challenged or happy by doing certain duties even though they are perfectly capable of doing so.  Regardless, the impetus is on you to sincerely sell an employer on the fact that you want to take a step back in responsibility.  The key is that you have to WANT to do so – you can’t just be willing to do so. 

The other thing that is important in this area is that you need to be careful what you share about yourself until you find out what the company is looking for.  I talk to many people that lead off a conversation by telling me that they are a terrific leader, that they like a big challenge, that they are motivated to grow and succeed in their career.  Then when they find out that the position is lower level, doesn’t have management or leadership, is transactional, etc – they tell me how they would accept something like that too.  Here’s the problem.  Employers don’t want employees  that look at their job or organization as acceptable – it’s really pretty insulting.  You have to sell them on why this would be good for you and why it would be good for them.  Be excited.

2. Trying to Change Industry or Position
I work with a lot of people that after finding that there are not opportunities in their present field or position that decide to make a transition to a different industry or position.  I don’t have an opinion either way about if this is a good move or a bad move.  I’ve seen successes and failures for both.  However, I can  tell you that there seems to be a direct relationship between the unemployment rate and employers open mindedness when hiring someone.  When there are less people on the market employers are  generally less open to out of the box solutions – for some reason there is  this perception  that it is more likely that the perfect person with the perfect experience is out there waiting to be hired.

However, you can make this work.  The solution is to look at your transferable skills and sell them up.  Think about the objections that the employer will raise – overcome them before they ask them.  The key is that you need to have a persuasive argument built up – you can’t just say – “I know I can do this.” – My mom used to tell me that I was the cutest boy in the school and that statement carries the same weight.  There is one other point to this that you need to know.  There will be companies out there that will not consider you – they just won’t.  Because of this you need to reach out to a higher number of places knowing that if the normal positive response to your resume is 1 in 5 it will more than likely be 1 in 10 or 20.

3.  Convincing Someone You Will Take Less Money
I get this one – you need a job – you were making a comfortable living and had money left over.  Now that you have a problem you can make it work with less income.  Here’s the problem – companies have a perception that if they hire someone for a significantly lower salary than their previous job that the person will either continue to look or will be generally unhappy.  I’ll be honest – there is probably some truth here in some cases.  That said, I do believe that people are not always motivated by money.  If you truly are willing to take a step back you need to do some convincing.

I’ve written extensively in the past about how to ask for more money – essentially you have to build a case.  The same goes for taking a step back.  You have to tell them why  - I’m OK with less money because…:
  • I’m going to work less hours
  • I’m saving a ton of money with my commute
  • I’m going to get to see my family more
  • It’s worth it to like my job and be happy

4.  Relocation
This is another situation where companies have a preconceived notion.  For some reason there is a belief that when the economy is bad, there are droves of people that are willing to uproot their entire family, move to a foreign place and then when things get better they will rush back home.  It doesn’t work like this.  However, I can  tell you that things are generally less likely to work out if the only reason you move somewhere is for a job and a job only.  In order to overcome this you need to pro-offer why you want to live in a specific place.  You can use things like:
  • I’ve visited there several times and it is my dream to live there
  • We have family in the area and want to get closer
  • I’ve got some friends in the area
  • We are tired of living in the big city – I’m looking to improve my lifestyle

Whatever you do – DO NOT use the following:
  • I’ll move anywhere – nobody likes a nomad
  • I’m really tired of the weather up here – many are skeptical that you would sever your relationships with all of your family and friends solely because of three months of snow.

5.  Overcoming Employment Gaps
For some reason there is an inherent fear that having been out of work for a long time or having spotty employment over the past couple of years is a real detriment.  To a degree it can hurt you.  However,  this in itself does not make you broken as I and many others refuse to believe that the 10% that have been unemployed (more like 17% total) are somehow inherently unemployable.  However, you still need to be able to talk about in a way that makes you look good.  When you are asked about it you need to tell them the truth.  I spent the better part of X years/months looking for a new job.  However, you can’t just end there – make it a positive – turn it into some lemonade.  Follow up by saying, “it was really difficult but I did the best I could to make the most of my time.  I got to spend more time with my kids, volunteer at X. finish up all of my projects – It’s been great but I’m really excited to get back to work for something great like this!”

Even if it is the truth here is what you can’t say:
  • I decided to take a break – even if this is the case – turn it into a positive – I focused on this while keeping an eye out for something like this
  • I just gave up

Last point here.  Many people took jobs outside of the industry to remain employed and often did retail or other things that paid them drastically less.  You should not hide this – most employers will respect that you were willing to do whatever you could to get by.  If this is the case you need to put it on your resume but structure it so that your relevant experience is on top.

So!  That’s my thoughts on that.  Let me know if you agree or have any comments or suggestions.  As always you can email me at sthompson@insurance-csg.com!

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