Our client is seeking a large group employee benefits specialist that has strong leadership and administrative skills. In this role you will be managing a team of client service executives, account managers and processors that work with self funded accounts in excess of 10,000 lives. In addition this individual will handle client service needs for the top clients of the agency.
Senior Vice President - Employee Benefits
Our client is a foremost leader in the creation, design, and implementation of progressive health and welfare plans. With a focus on delivering sound customer service and a commitment to professional excellence, they exemplify a successful consulting model by which many other brokerages mirror their infrastructure. The Senior Vice President, Group Employee Benefits is responsible for an array of responsibilities and strategic leadership within the agency's client service and marketing divisions. As a member of the executive team, you'll play a critical role in the cohesion of the agency's sales and service teams. The responsibilities as SVP, Group Benefits includes:
Leadership
Set and achieve departmental goals and results by utilizing “best practices” leadership and management principles, with an emphasis on “hands on” and face-to-face interaction with the service team.
Recruit, train, and mentor account managers and account executives; develop job performance standards and goals for service team to meet and exceed clients needs and expectations.
Use objective setting and performance evaluation processes to ensure service team employees understand expectations, receive regular feedback, and are appropriately rewarded; Deal decisively with performance and/or conduct issues using the performance management process.
Management
Identify and capitalize on expense mitigation opportunities and technology solutions that would enhance client satisfaction and improve efficiency.
Manage workflow, monitoring productivity and internal reporting, ensuring that established timelines are met.
Ensure compliance with company policies, standards, regulatory and statutory requirements
Client Service
Establish and maintain client and carrier relationships.
Assist in the resolution of escalated customer problems/issues, while effectively and efficiently communicating issue and (proposed) resolution to producers, underwriters and/or customers.
Manage the day-to-day and annual issues of a select number of high profile agency clients, including annual marketing, proposal presentation, enrollment, on-going customer service and underwriting issues.
SVP, Group Employee Benefits Qualifications
At least 10 years experience with group health and welfare products including significant agency or consulting experience; candidates without brokerage experience will not be considered.
Prior work in leadership or executive management; demonstrated history of serving as a change agent with creative control over the supervision, training, mentoring, and ongoing development of employees.
Notable work in the creation and execution of client service strategies; able to develop strong marketing relationships with group medical and ancillary carriers to ensure competitive pricing, program access, and client retention.
Please contact Scott Thompson for immediate confidential consideration and additional details. Email: sthompson@insurance-csg.com Phone: 515-987-0242 x17 Fax 515-987-0004 See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.
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