Our client is an independent insurance broker deeply rooted in the Memphis market. As the company grows so too does the need for experienced leadership in the commercial lines division. This position, Director of Commercial Lines Operations, is a multi-faceted role that will balance the strategic responsibilities of leading the property and casualty service unit with the close management of efficiencies, training and technology utilization vital to client retention.
Director of Commercial Lines Operations Responsibilities
- Leadership- management of commercial account managers, account executives and team supervisors; set performance guidelines, accountability measures, review and hiring procedures.
- Sales and Service- participate in planning and execution of the agency’s business development goals; assignment of teams, coordination with claims and loss control on value added resources; implementation of revenue building strategies like cross selling and account rounding.
- Technology- assess the agency’s strength and use of technology; lead all technology projects related to system upgrades and conversions; seek out solutions for technology implementation to better communicate with clients about insurance education and administration.
- Operations- Team collaborator working with executive leadership on budget preparation, staffing needs, market development and agency branding.
Director of Commercial Lines Operations Requirements
- Bachelor’s degree.
- At least 7-10 years of property and casualty insurance experience in the middle market and risk management space.
- Candidates with retail agency or brokerage experience are highly desired.
- Particular emphasis in recent roles must include employee development, organizational management, marketing, client deliverables and technology project management.
For immediate consideration please email me at sthompson@insurance-csg.com or call at 515-216-5455.
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