Director of Administration & Client Service - Executive Benefits - New York City

I'm working with an awesome agency that is a niche player in a high net worth product geared towards senior executives of Fortune 500  caliber companies.  They are looking for an operations manager to oversee their service practice.  Our client offers a white glove approach that focuses on service first and needs someone that understands the needs and expectations of their clients.

Director of Administration & Client Service - Executive Benefits
Our client is a successful administrator of executive life and long term disability benefits to large employers. Designed to support a Fortune 500 company's insurance needs, the partnership develops, implements and maintains important voluntary insurance products to executive employees.  This position, Director of Administration and Client Service, will manage the company's administrative division which handles enrollments, client service and technology.  This requires a high energy, forward thinking professional who can be a mentor, a manager and a strategic leader for the company.

Director of Administration and Client Service Responsibilities:
Manage the day-to-day operations, quality standards and client service initiatives involved in individual executive disability enrollments and administration.
Solidify Best Practices and implement efficient processes to maintain a "white glove" standard for client service, balancing multiple long term disability enrollment functions with relationship building and communication.
Hire, train and set performance reviews with staff (account managers, CSRs and technology/database managers); make compensation recommendations; create annual budgets.
Participate in the company's executive leadership group; attend business development meetings and industry functions as needed.

Director of Administration and Client Service Qualifications:
Bachelor's degree is required; at least five (5) years of team leadership, supervisory or management experience.
Background in one or several of the following disciplines: disability (executive disability, short term or long term disability), life insurance, employee benefits or long term care.
Detailed understanding of voluntary benefits administration including enrollments, policy management and communication.
Outstanding attention to detail with a commitment to high quality service delivery catering to high earning executive business professionals.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242  x455 Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.