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Call Center Manager - Atlanta, GA
Our client is a private passenger auto insurer serving the needs of insureds in fourteen states throughout the east coast. Based out of Atlanta, the customer service team is in need of a senior manager. As Call Center Manager, you'll be responsible for building a cohesive customer service team to service personal auto policies and answer agent inquiries.
Call Center Manager Responsibilities:
Monitor the performance of customer service reps including timely response to inquiries, accuracy of policy information and completion of files.
Oversee training, employee development and performance management; become involved in decisions concerning staff changes and new hires.
Establish a policy inquiry process so the call center is exclusively designed to meet agent needs not a direct source for insureds.
Call Center Manager Qualifications:
At least five (5) years of experience working in personal lines insurance.
Experience managing a call center is ideal.
Must have at least 2-3 years of supervisory experience.
Ability to bring teams together, restructure work load and communicate with agents the proper policy administration and communication protocol.
Please contact Scott Thompson for immediate confidential consideration and additional details. Email: sthompson@insurance-csg.com Phone: 515-987-0242 x22 Fax 515-987-0004 See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.
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