Client Service Corporate Trainer - Richmond, VA

Here is a great job I'm working on for training supervisor in Virginia.  Essentially my client  needs someone that can step in as a supervisor that will manage a team of commercial account managers in several offices.  Their ideal candidate will have HR experience, training experience and commercial property and casualty experience.  I don't think that they require all three necessarily and will look at someone that has two of the three skills.

Client Service Corporate Trainer
Our client is a successful insurance organization focused on the sale and service of a broad range of insurance products.  The company's management team is energetic, professional and actively engaged in employee development.  This position, Client Service Corporate Trainer, is responsible for the ongoing professional development of the company's customer service team.  This position is closely involved with multiple sales team and has great influence in achieving synergy and employee satisfaction.

Client Service Corporate Trainer Responsibilities:
Manage customer service representatives throughout multiple offices.
Provide training with regards to account management procedures, handling escalated customer issues and organization of work priorities.
Create dialogue between the sales and service team; serve as a sounding board and create solutions to correcting customer service errors.
Auditing work files to catch inaccuracies, avoid Errors & Omissions and maintain compliance with company Best Practices.

Client Service Corporate Trainer Qualifications:
At minimum of three (3) years experience in corporate training, customer service management, Human Resources or operations.
Prior insurance industry experience in property and casualty or life and health is helpful but not required.
Must offer detailed experience directly training and managing employees.
Must be willing to travel throughout Virginia and surrounding states; 1-2 overnight stays per week.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 x17 Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.