Hi all! I recently read a great article from Sam Becker that talks about the Hloom project. Essentially, the Hloom project surveyed 2,000 hiring managers and employees about lying on your resume and how serious of a problem it is. The response? It's a big deal! Below are the links to both of them:
The Worst Resume Lie
Hloom Project: Resume Lies
This is something that I've written extensively about in the past. At the end of the day I've found two things to be true:
1. Lies are almost always found out at some point in the process.
2. Lies will stop you from getting the job or get you fired.
For more of my thoughts on lying in the interview process have a look at some of my other posts:
Five White Lies People Tell in the Interview Process
Lying in Your Career Search
What Happens When you Change One Letter on Your Resume?
As always I can be reached at sthompson@csgrecruiting.com or by leaving comments below.
Showing posts with label resumes. Show all posts
Showing posts with label resumes. Show all posts
Thursday, April 21, 2016
Wednesday, May 6, 2015
What the Helvetica part II! Seriously why is everyone so worried about resume fonts?
Quick post here. Apparently this whole resume font thing is
a pretty big deal. I just read another article that talks about how
boring fonts can really hurt you:
Here’s the deal, I have a hard time that an employer cares if you
used Times New Roman or not. Comic Sans…
that’s a different story. While we are
at it, here are a couple of other things that potential employers don’t care
about:
- Your GPA
- Your college awards – sorry Dean’s list
- Your college activities – I’ve never seen someone hired for being on intramurals
- Your interests – if you like dogs and walks on the beach and share it you might get a date..
As always I can be reached at sthompson@csgrecruiting.com or by
commenting below!
Thursday, July 19, 2012
Do you really need a Resume to get a job?
Hello World! I’m
sorry for taking the last week off! I
got really sick the week of the fourth and got way behind. To be honest it just took all of my creative
juices out of me. But, I’m back and I’ve
got tons of new ideas and thoughts about job hunting and career
development. Things are still going
great for the Thompson family – we’ve been really busy with swimming lessons,
vacation bible school, family visits and the like. The Fourth was great too!
Moving on to today’s topic.
There has been a lot of chatter out there about how social networking
has created an environment where you don’t really need a resume. CNN’s article about this can be found here:
If you read the article you will find out a ton of cool
things that people are doing. They are
using Facebook, LinkedIn, Pinterest and other tools to promote themselves. They even interviewed some really
“progressive” managers that now get all of their resumes through email. My God!
The world sure is a changing!
OK – so the article really isn’t that bad. There are some really great ideas in there
and I am most definitely an advocate of marketing yourself through social
media. However, it gives the impression
that somehow this will replace the resume.
I argue that if you want to replace your resume you are doing yourself a
disservice. Instead of replacing, you
should be looking to enhance your resume through a social media presence.
Ultimately, you need a resume. Otherwise you run the risk of looking like
someone that doesn’t like to follow social rules. Honestly, when someone becomes adamant about
not putting one together I start to wonder what other social rules they don’t
like to follow because the rules don’t apply to you. Like it or not it is a statement about you
and how you behave. Assuming that you
are going to build a resume I’ve put together five resume tips that you need to
know about how to enhance, build and create a winning resume:
1. Follow the rules
There are some unwritten rules out there about resumes that
you need to know. They won’t always
disqualify you from the job. But they
will make you look silly. Keep in mind
that you shouldn’t:
- Fax your resume – EVER – unless specifically asked to – this makes you look technologically illiterate
- Use first person in your resume (no I, me, my, mine)
- Have spelling or grammar errors – you run the risk of looking stupid or sloppy (bonus tip: spell check doesn’t pick up everything)
- Include the phone number you want to be called on – no reason to give your home phone number if you want called on your cell
- Get a professional email address for your search – onehotmomma69@gmail.com is awesome for your friends – choose something for free at Gmail like scottthompson61@gmail.com
- Ditch the objective – if you are sending your resume it is pretty self explanatory that you are seeking a job in the stated field – it’s a waste of space
- Cover letters are required but rarely read. Keep it brief and to the point. Find other ways to share your information.
- Don’t put your picture on it – besides being kind of creepy it makes HR people uncomfortable as it can open up discrimination liabilities
- Don’t share personal information, especially hobbies – nobody cares
2. Keep your resume brief and to the point
The old rule was that your resume should only be one
page. People were zealous about
this. The rule has been relaxed and
people have gone way overboard. I agree
that a resume doesn’t have to fit on the confines of one printed page. The reason conventional wisdom once said this
is because a resume is meant to be scanned for information to create interest
in you. In the old days of horse drawn
carriages, fax machines and phones with cords you ran the risk of a hiring
manager missing important information because he or she didn’t go to the second
page. The scroll button on a mouse has
mitigated this risk. However, this
doesn’t give you license to write the great American resume… novel.
Your resume is essentially an advertisement to make the
hiring manager want to interview you and learn more about you. When writing your resume keep the words to a
minimum, use bullet points and use your valuable space to highlight your
successes. Other important information
to include are specific job duties that
are marketable and specific industry knowledge.
For example, I work in insurance.
I see many people that list their job duties but fail to mention what
industries they work with and what size of accounts they work with. This is much more valuable than information
you can assume based on a job title.
3. Enhance your Resume through Social Media
So you can’t add all of your information on your
resume. How do you promote yourself
better and make sure someone can find more?
It’s pretty easy! Put it on the
internet. The internet is an incredibly
powerful tool that allows for you to share awesome pictures of cats but it also
allows you to put important information about you out there that someone can
look for. Here is what you can do:
- Make your LinkedIn profile as extensive as possible – this is where you can put every piece of information you this is possibly relevant
- Clean up your Facebook and make sure your privacy settings are set appropriately.
- Create a twitter account and tweet about your industry
- Write a blog about your industry
Once you have started build up this information you can
mention it in the email sending your resume.
Say something like:
“Please find my
attached resume. If you would like
additional information about me please feel free to check out my LinkedIn
profile at xxx and my blog at xxx.”
4. Keep your resume bland from a formatting
perspective
Here is what should stick out about your resume – You and
your accomplishments! I’ve seen many
people try to do cutesy things like add pictures, change the font to some fancy
cursive script, used multiple font colors.
There is really only one excuse to have your resume like this. You can be very creative if the job is
looking for those skills. So if you are
in advertising, marketing and graphic design please disregard everything I just
said. If you aren’t then you need to
focus on promoting the skills that are necessary for the job and not how pretty
you can make something look.
5. Bring a copy of your resume to the interview
This one is really important. Don’t assume that the person that read your
resume is the person that is interviewing you.
In fact – assume that they know nothing about you. The people that interview you work their job
full time and are probably working extra to cover for the position that they
are trying to hire for. They have most
likely glanced at your resume and may not have remembered to bring it with
them. Keep this in mind and do the
following:
- Bring a copy for them – offer it to them after you sit down
- Assume that they know nothing about the resume – if they ask a question and the answer is on the resume answer it – don’t tell them that it is on the resume
- Offer to email them a copy after the interview – say “Can I send this to you electronically so you don’t have to hold on the hard copy?”
That’s what I’ve got for today!!! Let me know your thoughts and comments and
I’ll have more next week!!! As always
please feel free to email me at sthompson@insurance-csg.com.
Check out all of our postings
here:
Check out some of my recent articles on the blog here:
Thursday, January 12, 2012
Five Keys to a Great Resume!
I hope that you are all having a great week. I started out the week discussing the biggest mistakes that people make on their resume. You can read this here:
As promised I’m following up with the most important aspects of what should be on your resume. Please remember that resume writing is an art form and many people have different theories about what works. These are my thoughts and I’m to hearing your thoughts as well!
1. Your Resume Should be Action Oriented
This one is something that is really important. It’s kind of like in English class when you are taught to write with an active voice instead of a passive voice. The description of your tenure at a job needs to show what you did and how you did it. Since I work in insurance I’ll be giving examples from this industry with a typical insurance sales person. A non action oriented description would be:
- Prospected for new clients
What a waste of space on your resume. This gives me nothing new that I didn’t already know from your title. Instead you should write:
- Generated $150,000 in commission revenue in first year through active prospecting
When writing in this tone you should be using words like achieved, accomplished, gained and engineered.
2. Your Resume Should be Clear and Concise
This is so important. I’ve been told that people that read resumes have an attention span of seven seconds when looking at a resume for the first time before they move on to something else. Work with me here and count to seven in your head. That is how long you have to make an impact on someone to read more about your background. Because of this your resume has to be easy to read. The best way to do this is to change how you think of your resume. It is not a piece of paper that encompasses your entire job history. Instead you need to think of it as an advertisement designed to make companies want to talk to you.
My wife teaches a Microsoft Office class and in one of the units they talk about PowerPoint and how an effective slide should follow the six by six rule. What this means is that no slide should have more than six bullet points and each bullet point should have no more than six words. I’m not saying that this should be the exact philosophy you should follow with your resume but the concept is correct. Pick the most important achievements from your jobs to share on your resume and use an economy of words. If you see anything on your resume that even remotely resembles a paragraph – work on it.
3. Your Resume Should be Relevant
When you are applying for a job your resume should include information that is relevant to the job and to your career. There are a lot of competing theories out there about the benefits of a chronological resume versus a skill themed one. I’m OK with deviating from the Chronological as long as it doesn’t look like you are hiding something. Regardless of the format though I think that it is important to change what you share about yourself on a resume to match the position you are applying for. You should always keep your greatest accomplishments but do what you need to do to make yourself the most attractive candidate as possible.
Bonus tip here. Some things are simply not relevant after a certain period of time. If you graduated college more than five years ago and have had two jobs I would say that you should drop all of your college activities off of your background unless they directly relate to the position. The same goes for high school. If you are in a type of position that values volunteering and community involvement – like sales then you should definitely have your associations on there. If you volunteer and it doesn’t relate to your career at all you should leave it off.
4. Your Resume Should be Easy to Read and Scan
This is something that people really mess up on. Your resume should look great aesthetically. Take a look at your resume and ask yourself. Does it look pretty?
- Make sure that it is uniform and that you use bold face in the same places.
- Make sure that your information is indented the same way
- Make sure that the appropriate information sticks out
Another trick is to shut your eyes and then quickly open them looking at your resume. What is the first thing you eyes are drawn to? If it is your name you have a problem. You want them to be looking at your experience. Just remember in this area that if you resume looks like it is a chore to read then people will just hit the delete key.
5. Your Resume Should Include Basic Information that is Expected
This one seems like a no-brainer but many people are simply told bad information. When you apply for a job you are asking for someone to reach out to you. Why then would you make it difficult to contact you? Make sure that you have your name and cell phone number on your resume. I often times get resumes from people that don’t put their phone number on their resumes – I get paid to source people so I take the time to email them and ask for a phone number. I’ll then ask why they didn’t put their number on there and they tell me that they didn’t want a bunch of phone calls about jobs – sounds pretty stupid right. I can guarantee that someone that works for a company that prefers to call people over emailing them will delete resumes without a phone number and move on.
Other information you should put on there is your address. A lot of people assume that because the US Postal Service is a dying industry that your address doesn’t matter – the company isn’t going to mail you something, right? Wrong! If you don’t put your address on your resume companies assume you are hiding something like a long commute or that you don’t actually live in the area. The morale of the story is that companies expect that you have specific information on your resume. Some other information can include:
- Full name
- Dates of employment
- Company names
- Education
- Licenses if you work in an industry that requires them
Many times people don’t share this stuff because they don’t think it is important. It probably isn’t important information however; the issue is that companies expect to see it. Don’t put yourself at a disadvantage because you are smarter than everyone else.
Well, that’s all I’ve got for today! Have a great weekend and I’ll have some more thoughts for you next week!!!
As always feel free to leave comments or email me at sthompson@insurance-csg.com.
Check out some of my recent articles on the blog here:
Monday, January 9, 2012
Five Biggest Resume Mistakes
Hi there everybody! Sorry I didn't give a real article last week. The shortened week after the holidays had be behind the eight ball. To make it up to you I’m putting together a two part series on resumes. The first part that I’ll post today is about five mistakes people make on resumes. I’ll follow up later in the week with the five things you should be doing with your resume. So here goes!!!
1. Uses Inappropriate or Irrelevant Information
When you are writing your resume you are applying for a job. Not posting on E-Harmony. This means that your resume should focus on your career, your skills and why you would be a great candidate. It should not include the following:
- Hobbies
- Family situation
- Age
- Political Affiliation
- Religion
It doesn’t matter how proud you are of your vintage 1950’s Barbie collection - it isn’t relevant. There are three reasons why you shouldn’t put this on here. First, it runs the risk of taking away from the pertinent information on your resume. Second, it is commonly accepted that this is a poor practice and it makes you look like you aren’t up to date – as a bonus if the information is exceptionally odd they will pass it around to others and laugh at you. Finally, you open yourself up to people passing on you because of predisposed notions that are irrelevant to the job. What if a client hates gardeners and thinks that they have no business in the professional world. Putting your hobby on there could really hurt you…
2. Grammatical and Spelling Errors
This one is really important. I mean really important. If you have errors on your resume it makes you look careless, sloppy and stupid. There is really no way around this. However, let’s put this in perspective. One minor error won’t knock you out of contention with most places. However, multiple errors look really bad. People will make the assumption that if you are doing something incredibly important for your own well being and can’t take the time to proofread your resume then you will probably be worse when doing daily correspondence with their clients. This makes you look lazy and sloppy.
Even worse is when you make errors on really important pieces of information. If you misspell the following you are screwed:
- Your name
- The name of the person you are applying to
- Your previous employers
- Your current employer
- The name of your industry (I have a hard time calling someone that applies to me for an inusrance job…)
These types of errors signal and underlying problem in the eyes of an employer and you will have major problems getting an interview.
3. Describes Your Job Duties in Great Detail
This is another major error. Many people put together a resume and underneath their positions of employment they write in great detail every minor job duty that they had. Some of the things included would be:
- Answered the phone daily
- Handled customer complaints
- Assisted customer
When I read things like this I immediately think “No S@$#!” Most reasonable companies can look at your job title and make some basic assumptions about what you did. What they are looking for and what sets you apart is what you accomplished. Give specific details about what you did. If you were a commercial lines account manager and your book of business was heavy in transportation – say it. Give hard and true facts. Two bonus things that go with this:
1. If you have a weird job that doesn’t match the title it is OK to give a basic description. Just make it one bullet point and move on to your accomplishments.
2. Don’t ever, ever, ever write same as above on your resume or just copy the same thing you wrote and paste it in again. I don’t care if you worked as the drive through manager at McDonalds and then Burger King. You should come up with unique information about both positions.
4. It Reads Like a Book
I’m going to let you in on a big secret. People are lazy. More specifically, people who read resumes are lazy. If the information presented on your resume is written in paragraph form and it requires people to take the time to seek out relevant information they will miss it or ignore it altogether.
As a recruiter I can tell you from experience that when I see a resume that looks like a chore to read I have to stop myself, take a deep breath and then try to read it. If I’m busy, tired or under a deadline it runs the risk of me missing something and hitting the delete key.
5. It Blatantly Inflates Your Titles and Duties
Look I get it. The point of a resume is to toot your own horn and make you look good. However, if you owned your own business and it has 1 – 3 employees your job title should be owner – not President or CEO. If you are a receptionist don’t put down Vice President of First Impressions – true story here, I actually have a client that gave their receptionist this title – if you actually have this title you should change it on your resume. If you were a stay at home parent don’t put it on your resume as an actual job – no one will be impressed that you put laundry away, paid your bills and dropped your kids off at school. Do you know why? – because most of them have to do this as well without the luxury of staying at home. Don’t think that I’m knocking being a stay at home parent – it is a wonderful luxury. Just don’t try to spin it as anything different than it is.
So – this is part one – you can read the second part here:
Five Keys to a Great Resume!
Have a great week and as always remember that you should leave comments below or email me direct at sthompson@insurance-csg.com.
Five Keys to a Great Resume!
Have a great week and as always remember that you should leave comments below or email me direct at sthompson@insurance-csg.com.
Check out some of my recent articles on the blog here:
Tuesday, November 15, 2011
How Insurance Account Managers can Improve their Resumes
Good Morning Everybody! Today, I’m going to talk about resumes. Because I focus on recruiting in the insurance industry this article will be specifically geared towards account managers and account executives and how to better sell themselves on their resume. However, I think that the spirit of what I have to say is pretty universal.
Before we get started I want to wish everyone a Happy Thanksgiving! I can’t believe it is next week! Thanksgiving is one of my favorite times of the year because I love the following:
- Eating
- Football
- Celebrating my daughter’s birthday
- Spending time with family
I also love Thanksgiving because it allows me display my most prized possession. Last year my wife got me the greatest Christmas gift of all time and she gracefully allows me to display it from Thanksgiving to New Years. Below is quite possibly my favorite new tradition of Thanksgiving.
![]() |
It's a major award!!!! |
Company A Insert Date Here
Account Manager/CSR/Account Executive Yourtown , USA
- Processed certs
- Marketed accounts
- Answered phone calls
They then move on to Company B and say:
Company B Insert Date Here
Account Manager/CSR/Account Executive Yourtown , USA
- Processed certs
- Marketed accounts
- Answered phone calls
The problem here is that by simply putting account manager, CSR or account executive as your title I already know this. When you are writing a resume and are intending to stay in the industry you need to put some meat in there.
I consider myself to be average and I can tell you that I am so frustrated when I see things like this because it tells me nothing. If you really want to create interest you need be very specific. Here are the things you should put on your resume that are really important.
1. Are you working with personal lines, commercial lines or employee benefits?
2. What industry groups do you have experience with?
· This is really important and honestly it goes farther than the resume. Account managers need to be able to answer this. It doesn’t matter if you handled a true generalist book and every account was in a different industry. List some of them out.
3. Specific information about the book you are working on
· As an account manager you need to know at least some of this information and list it on your resume. Things that you should include are:
Ø Book size in revenue or premium
Ø Client count
Ø Average revenue or premium size
Ø Number of producers
Ø Special circumstances – are you producing? Is it self funded?
4. What are your specific duties?
· Instead of what I shared above you need to share things that will set you apart
Ø Did you do new or renewal marketing
Ø Do you make client visits
Ø Do you present renewals to clients
Ø Do you handle claims
This is the type of stuff that needs to go on your resume. The last thing that you should be thinking of are what sets you apart from you co-workers. Think hard. There is something. Find a way to put this on your resume!
Good luck out there and as always please feel free to leave comments or email me at sthompson@insurance-csg.com.
Check out some of my recent articles on the blog here:
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