Operations Manager - Mobile, AL

My client is a respected, storied independent insurance agency in the Southeast. The agency is managed at the 1,000 foot level by several owners who don’t have the desire to be involved in most day-to-day operations. The Operations Manager handles nearly every facet of running the agency from training the client service team to overseeing the administrative departments and weighing in on strategic business development decisions. This person needs to be politically savvy, intuitive and be able to manage the demographics of an agency involving multiple decision makers, successful and engrained producers and the administrative support staff. This position goes beyond just being an agency manager; it’s a quarterback for all communication and delegation between the sales and service staff. It holds power without the ego of being in charge.

Operations Manager - Mobile, AL

Our client is a reputable insurance broker with strong roots in Mobile.  Dedicated to building a profitable and successful company, the team has been recognized for its contributions to the insurance industry and the greater Mobile community. The company seeks an Operations Manager who will be a leader in several phases of the agency’s administration.  In this leadership role you will be charged with continuing the prosperity of the agency through contributions to marketing, Human Resources, sales and customer service.

Operations Manager Responsibilities:
Oversee all Human Resources activities pertaining to the agency including employee training and development, recruitment, performance management, compensation design and perpetuation.
Manage the majority of the agency's staff including account managers, claims, bookkeeping, IT, administration; additional training and mentoring could be over areas of the production team.
Develop budgets and discuss staffing plans with the owners; participate in agency branding and marketing.

Operations Manager Qualifications:
At least fifteen (15) years of insurance experience in roles of increasing management responsibility.
Experience directly managing groups with 25 or more employees; strong track record of performance management and handling Human Resources related issues (compliance, benefits, Best Practices, etc.) along with general operations oversight.
Broad property and casualty insurance knowledge to serve as a product resource for the commercial and personal lines sales and service teams.
Market knowledge of the Gulf Coast; existing insurance company relationships in the Southeast, familiarity with coastal coverage parameters, understanding of the way an insurance agency can appropriately attract and retain larger business clients.
Well organized, strong people manager; exhibits a commitment to employee development and business leadership.

Please contact Scott Thompson for immediate confidential consideration and additional details.  Email:  sthompson@insurance-csg.com  Phone:  515-987-0242 x17 Fax 515-987-0004  See our website at, www.csgrecruiting.com/ins_opportunities.htm for a complete listing of nationwide opportunities.

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